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  1. Home
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  3. 500-443

Cisco® 500-443 Exam (page: 2)
Cisco® Advanced Administration and Reporting of Contact Center Enterprise
Updated on: 25-Dec-2025

Viewing Page 2 of 13
500-443 PDF 60 Questions

What is the role of a private network in UCCE/PCCE?

  1. provides configuration updates from Logger to AW
  2. keeps each side of the duplex pair in sync
  3. replicates data from PG to Router
  4. communicates with the public network

Answer(s): B

Explanation:

The private network in UCCE/PCCE provides a dedicated communication channel between the duplexed components, such as Logger, Router, and PG, and keeps each side of the duplex pair in sync. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 20



What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

  1. 2000
  2. 2400
  3. 2500
  4. 4800

Answer(s): C

Explanation:

The maximum bytes (Data + Variable name) per payload in a PCCE deployment is 2500 bytes. This is the limit imposed by the SIP protocol for the User to User Information (UUI) field that carries the ECC variables. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23



What are two ways to access UCCE/PCCE Servers? (Choose two.)

  1. ICA
  2. Web browser to access Web Administration tool
  3. RAW
  4. Secure Shell (SSHW1
  5. Microsoft RDP

Answer(s): B,D

Explanation:

A web browser can be used to access the Web Administration tool, which provides a graphical user interface for configuring and managing various aspects of the UCCE/PCCE system. D Secure Shell (SSH) can be used to access the UCCE/PCCE servers for command-line administration and troubleshooting. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 2; [Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)], page 11



In PCCE 12k, what are two options to manage payloads? (Choose two.)

  1. a custom payload is created during the installation
  2. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload
  3. delete the default payload and rebuild with the same members
  4. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload
  5. a default payload is created during the installation

Answer(s): D,E

Explanation:

ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload is one of the options to manage payloads in PCCE 12k. E A default payload is created during the installation is another option to manage payloads in PCCE 12k. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 24



Which protocol is used by UCCE/PCCE to communicate with CUCM?

  1. IH323
  2. TAP1
  3. JTAPI
  4. SIP

Answer(s): C

Explanation:

The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and CTI ports on CUCM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10



Viewing Page 2 of 13



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