What is the role of a private network in UCCE/PCCE?
Answer(s): B
The private network in UCCE/PCCE provides a dedicated communication channel between the duplexed components, such as Logger, Router, and PG, and keeps each side of the duplex pair in sync. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 20
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?
Answer(s): C
The maximum bytes (Data + Variable name) per payload in a PCCE deployment is 2500 bytes. This is the limit imposed by the SIP protocol for the User to User Information (UUI) field that carries the ECC variables. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23
What are two ways to access UCCE/PCCE Servers? (Choose two.)
Answer(s): B,D
A web browser can be used to access the Web Administration tool, which provides a graphical user interface for configuring and managing various aspects of the UCCE/PCCE system. D Secure Shell (SSH) can be used to access the UCCE/PCCE servers for command-line administration and troubleshooting. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 2; [Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)], page 11
In PCCE 12k, what are two options to manage payloads? (Choose two.)
Answer(s): D,E
ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload is one of the options to manage payloads in PCCE 12k. E A default payload is created during the installation is another option to manage payloads in PCCE 12k. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 24
Which protocol is used by UCCE/PCCE to communicate with CUCM?
The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and CTI ports on CUCM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10
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