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Cisco Deploying Unified Contact Center Express 500-052 Dumps in PDF

Free Cisco 500-052 Real Questions (page: 11)

500-052 PDF — 91 Questions

What are the peripheral variables in the Set Enterprise Call Info step related to?

  1. call variables
  2. custom variables
  3. script parameters that are passed from the application configuration
  4. ECC variables

Answer(s): A



During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?

  1. Timeout
  2. No Data
  3. SQL Error
  4. Successful

Answer(s): C



Which step library is included in the license for Cisco Unified Contact Center Express Standard?

  1. document steps
  2. email steps
  3. ICM steps
  4. database steps

Answer(s): A



What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

  1. 75
  2. 25
  3. 50
  4. 120

Answer(s): C



Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

  1. A supervisor can use Finesse IPPA to act as an agent and accept calls.
  2. An agent can sign in to Finesse IPPA and initiate call recording.
  3. A supervisor can sign in to Finesse IPPA and initiate call recording.
  4. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
  5. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

Answer(s): C,D,E



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