Amazon
Avaya
Cisco
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL
Juniper
Microsoft
NVIDIA
Okta
Palo Alto Networks
Salesforce
SAP
ServiceNow
All Vendors
  1. Home
  2. CIPS
  3. L5M10

CIPS L5M10 Exam (page: 2)
CIPS Logistics Management
Updated on: 06-Apr-2026

Viewing Page 2 of 12
L5M10 PDF 88 Questions

Cleo Manufacturing has introduced a new Electronic Data Interchange (EDI) system.
Which of the following is an advantage of using this technology?

  1. It replaces emails
  2. It allows humans to check the work for accuracy
  3. It is cheap to introduce
  4. It simplifies the supply chain

Answer(s): A

Explanation:

Comprehensive and Detailed Explanation From Exact Extract:

EDI automates structured, computer-to-computer exchange of business documents (e.g., POs, ASNs, invoices), replacing manual, error-prone channels such as emails and paper and reducing rekeying/latency. It typically requires investment and integration effort; it does not remove the underlying supply chain complexity, and by design reduces--not adds--manual human checking.


Reference:

CIPS L5M10 Study Guide, EDI--purpose and benefits, p. 81



What is the name of the type of barcode that uses 12 numeric digits and is typically used for tracking items in store?

  1. UPC
  2. QR Code
  3. PDF417
  4. Aztec Code

Answer(s): A

Explanation:

Comprehensive and Detailed Explanation From Exact Extract:

UPC (Universal Product Code) is a linear barcode symbology using 12 numeric digits, widely used in retail point-of-sale and in-store item identification. QR, PDF417, and Aztec are different symbologies (2D or stacked) with different use cases and data capacities.


Reference:

CIPS L5M10 Study Guide, Barcode types overview, pp. 75­76



Oracle and SAP are examples of which type of system?

  1. MRP
  2. ERP
  3. SCM
  4. JIT

Answer(s): B

Explanation:

Comprehensive and Detailed Explanation From Exact Extract:

Enterprise Resource Planning (ERP) platforms integrate multiple enterprise functions (e.g., finance, procurement/supply, manufacturing, HR, customer service) into a single system and database. Oracle and SAP are cited as leading ERP vendors.


Reference:

CIPS L5M10 Study Guide, ERP overview and scope, p. 73)



The "Net Promoter Score" (NPS) provides a company with an indication of customer satisfaction by answering which question?

  1. How happy are you with the service delivered?
  2. Would you use this service again?
  3. On a scale of 1­10 did you find the service value for money?
  4. How likely are you to recommend the service to a friend?

Answer(s): D

Explanation:

Comprehensive and Detailed Explanation From Exact Extract:

NPS is a single-question metric asking customers how likely they are to recommend the product/service to others (typically on a 0­10 scale). It is widely used as a proxy for loyalty and satisfaction.


Reference:

CIPS L5M10 Study Guide, customer satisfaction measures--NPS, p. 62



Green Frog Ltd is a consultancy with ~50 customers. The CEO plans to use a Cost-to-Serve (CTS) tool to understand customer profitability. Is this the right approach?

  1. Yes -- Cost to Serve will allow identification of unprofitable customers
  2. Yes -- it is expensive but provides high visibility
  3. No -- all customers are equally profitable if they pay the same rates
  4. No -- use Total Cost of Ownership (TCO) instead

Answer(s): A

Explanation:

Comprehensive and Detailed Explanation From Exact Extract:

Cost-to-Serve analyses end-to-end activities and resources consumed to serve specific customers or segments, exposing variation in profitability (e.g., delivery distance, visit frequency, handling complexity). It is appropriate for finding unprofitable customers. CTS is not inherently "expensive," and TCO focuses on lifecycle cost of acquiring/owning goods--not customer profitability.


Reference:

CIPS L5M10 Study Guide, Cost-to-Serve concept and uses, p. 61



In which circumstance does the supplier hold the power in negotiations?

  1. Low-value contract, high market risk
  2. High-value contract, low market risk
  3. Low-value contract, low market risk
  4. High-value contract, low market risk

Answer(s): A

Explanation:

Comprehensive and Detailed Explanation From Exact Extract:

The supplier positioning/power matrix shows supplier power increases when the buyer's spend is low (low value to the supplier) and market risk is high (limited alternatives, volatility). Buyer power is strongest with high contract value and low market risk.


Reference:

CIPS L5M10 Study Guide, Supplier Positioning Model and power dynamics, p. 71



Customer service levels can be measured using Service Level Agreements (SLAs).
Which of the following are "hard" measures typically found in an SLA? Select THREE

  1. Stock availability
  2. Seriousness of complaints
  3. First-time fix rate
  4. On-time delivery
  5. Level of customer satisfaction

Answer(s): A,C,D

Explanation:

Comprehensive and Detailed Explanation From Exact Extract:

"Hard" measures are objective, quantifiable performance indicators--typical logistics/service measures include stock availability, first-time fix rate, and on-time delivery. Measures such as complaint seriousness and perceived satisfaction are "soft" (more subjective) but still useful.


Reference:

CIPS L5M10 Study Guide, SLAs--hard vs soft measures, p. 60



"Logistics is the flow of goods along a supply chain." Is this sentence true?

  1. No -- logistics is the management of supply and demand along the supply chain
  2. Yes -- logistics is the flow of goods, but only downwards along the supply chain
  3. Yes, but logistics also includes the flow of intangible items such as information and knowledge
  4. No -- logistics is the management of suppliers

Answer(s): C

Explanation:

Comprehensive and Detailed Explanation From Exact Extract:

Logistics encompasses the efficient flow and storage of goods, services, and related information from origin to consumption. It is not limited to physical goods or one direction; information and knowledge flows are integral.


Reference:

CIPS L5M10 Study Guide, definition and scope of logistics, p. 3



Viewing Page 2 of 12



Share your comments for CIPS L5M10 exam with other users:

JM 12/19/2023 2:23:00 PM

q252: dns poisoning is the correct answer, not locator redirection. beaconing is detected from a host. this indicates that the system has been infected with malware, which could be the source of local dns poisoning. location redirection works by either embedding the redirection in the original websites code or having a user click on a url that has an embedded redirect. since users at a different office are not getting redirected, it isnt an embedded redirection on the original website and since the user is manually typing in the url and not clicking a link, it isnt a modified link.
UNITED STATES


Freddie 12/12/2023 12:37:00 PM

helpful dump questions
SOUTH AFRICA


Da Costa 8/25/2023 7:30:00 AM

question 423 eigrp uses metric
Anonymous


Bsmaind 8/20/2023 9:22:00 AM

hello nice dumps
Anonymous


beau 1/12/2024 4:53:00 PM

good resource for learning
UNITED STATES


Sandeep 12/29/2023 4:07:00 AM

very useful
Anonymous


kevin 9/29/2023 8:04:00 AM

physical tempering techniques
Anonymous


Blessious Phiri 8/15/2023 4:08:00 PM

its giving best technical knowledge
Anonymous


Testbear 6/13/2023 11:15:00 AM

please upload
ITALY


shime 10/24/2023 4:23:00 AM

great question with explanation thanks!!
ETHIOPIA


Thembelani 5/30/2023 2:40:00 AM

does this exam have lab sections?
Anonymous


Shin 9/8/2023 5:31:00 AM

please upload
PHILIPPINES


priti kagwade 7/22/2023 5:17:00 AM

please upload the braindump for .net
UNITED STATES


Robe 9/27/2023 8:15:00 PM

i need this exam 1z0-1107-2. please.
Anonymous


Chiranthaka 9/20/2023 11:22:00 AM

very useful!
Anonymous


Not Miguel 11/26/2023 9:43:00 PM

for this question - "which three type of basic patient or member information is displayed on the patient info component? (choose three.)", list of conditions is not displayed (it is displayed in patient card, not patient info). so should be thumbnail of chatter photo
Anonymous


Andrus 12/17/2023 12:09:00 PM

q52 should be d. vm storage controller bandwidth represents the amount of data (in terms of bandwidth) that a vms storage controller is using to read and write data to the storage fabric.
Anonymous


Raj 5/25/2023 8:43:00 AM

nice questions
UNITED STATES


max 12/22/2023 3:45:00 PM

very useful
Anonymous


Muhammad Rawish Siddiqui 12/8/2023 6:12:00 PM

question # 208: failure logs is not an example of operational metadata.
SAUDI ARABIA


Sachin Bedi 1/5/2024 4:47:00 AM

good questions
Anonymous


Kenneth 12/8/2023 7:34:00 AM

thank you for the test materials!
KOREA REPUBLIC OF


Harjinder Singh 8/9/2023 4:16:00 AM

its very helpful
HONG KONG


SD 7/13/2023 12:56:00 AM

good questions
UNITED STATES


kanjoe 7/2/2023 11:40:00 AM

good questons
UNITED STATES


Mahmoud 7/6/2023 4:24:00 AM

i need the dumb of the hcip security v4.0 exam
EGYPT


Wei 8/3/2023 4:18:00 AM

upload the dump please
HONG KONG


Stephen 10/3/2023 6:24:00 PM

yes, iam looking this
AUSTRALIA


Stephen 8/4/2023 9:08:00 PM

please upload cima e2 managing performance dumps
Anonymous


hp 6/16/2023 12:44:00 AM

wonderful questions
Anonymous


Priyo 11/14/2023 2:23:00 AM

i used this site since 2000, still great to support my career
INDONESIA


Jude 8/29/2023 1:56:00 PM

why is the answer to "which of the following is required by scrum?" all of the following stated below since most of them are not mandatory? sprint retrospective. members must be stand up at the daily scrum. sprint burndown chart. release planning.
UNITED STATES


Marc blue 9/15/2023 4:11:00 AM

great job. hope this helps out.
UNITED STATES


Anne 9/13/2023 2:33:00 AM

upload please. many thanks!
Anonymous