L4M8 Exam Questions and Answers | Exam-Dumps (Page: 8)

QUESTION: 36

Create two KPIs and two SLAs for a contract with which you are familiar.

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Answer(s): A

Explanation:

Key performance Indicators (KPIs) and service level Agreement (SLA) are measures that demon- strate the effectiveness of a supplier. By using KPIs and SLAs as part of suppliers management, procurement professionals can monitor and evaluate performance and identify areas that need attention or improvement. KPIs and SLAs are used for product and service contract respectively.
Two KPI

1) Number of defects: Not more than two defects is allowed on the generator and its accessories
2) Supplier Lead Time: Delivery after placing order should not be anytime longer than 14 days.
Two SLAs
1) The toilet should be washed with soap, and deodorant should be sprayed twice a day
2) Bathroom and toilet should not be allowed to smell out to the passage. Bathroom smelling out to the passage twice a month is a violation of the contract.
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QUESTION: 37

Create two KPIs and two SLAs for a contract with which you are familiar.

See Explanation section for answer.

Answer(s): A

Explanation:

Key performance Indicators (KPIs) and service level Agreement (SLA) are measures that demon- strate the effectiveness of a supplier. By using KPIs and SLAs as part of suppliers management, procurement professionals can monitor and evaluate performance and identify areas that need attention or improvement. KPIs and SLAs are used for product and service contract respectively.
Two KPI
1) Number of defects: Not more than two defects is allowed on the generator and its accessories
2) Supplier Lead Time: Delivery after placing order should not be anytime longer than 14 days.
Two SLAs
1) The toilet should be washed with soap, and deodorant should be sprayed twice a day
2) Bathroom and toilet should not be allowed to smell out to the passage. Bathroom smelling out to the passage twice a month is a violation of the contract.

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QUESTION: 38

What are the four quadrants in the Mendelow stakeholder matrix?

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Answer(s): A

Explanation:

Stakeholder are individuals or organizations that can be affected directly or indirectly by any project or decision. For successful procurement activities to take place, stakeholders must be identified, engaged and managed. Not all stakeholders require the same level of engagement and management. To appropriately manage identified stakeholders, the Mendelow management matrix has categorized stakeholders in four quadrants, according to how low or high their power and interest in the project could be. The four categories are:
1) Minimum effort (low power-Low interest)
2) Keep satisfied (high power-Low interest)
3) Keep informed (Low power high interest)
4) Manage closely (High power- High interest)
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QUESTION: 39

What are the four quadrants in the Mendelow stakeholder matrix?

See Explanation section for answer.

Answer(s): A

Explanation:

Stakeholder are individuals or organizations that can be affected directly or indirectly by any project or decision. For successful procurement activities to take place, stakeholders must be identified, engaged and managed. Not all stakeholders require the same level of engagement and management. To appropriately manage identified stakeholders, the Mendelow management matrix has categorized stakeholders in four quadrants, according to how low or high their power and interest in the project could be. The four categories are:
1) Minimum effort (low power-Low interest)
2) Keep satisfied (high power-Low interest)
3) Keep informed (Low power high interest)
4) Manage closely (High power- High interest)

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QUESTION: 40

Explain with examples three differences between offers and invitation to treat.

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Answer(s): A

Explanation:

An offer is created when one party communicates to another or to multiple parties that they wish to enter into a legal binding agreement in accordance with the terms stated, for example; a company in promotion advertising for buyers to buy one and get one free, an offer is a buying organization communicating to a supplier to supply X number of goods and be paid x amount upon delivery at company premises, an offer is when a football club proposes to pay X amount to a player if agrees to play for them for a month. An offer can be legally banded if accepted, whereas invitation to treat does not. An invitation to treat is just an invitation from one party to another to begin negotiations with the intention of creating an offer. If an offer is made without stating terms, this becomes an invitation to treat, for example, an invitation to treat is when a pharmacy displays a drug in its shelf. An invitation to treat can be linked to a request a buyer send to suppliers asking them for specific information.
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CIPS L4M8 Exam (page: 8) CIPS Procurement and Supply in Practice Updated on: 25-Dec-2025

QUESTION: 36

Explanation:

QUESTION: 37

Explanation:

QUESTION: 38

Explanation:

QUESTION: 39

Explanation:

QUESTION: 40

Explanation:

CIPS L4M8 Exam (page: 8)
CIPS Procurement and Supply in Practice
Updated on: 25-Dec-2025