BCS SIAMF Exam (page: 2)
BCS EXIN Service Integration and Management
Updated on: 12-Feb-2026

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Which process ensures that service performance meets agreed requirements?

  1. change management
  2. incident management
  3. project management
  4. service level management

Answer(s): D



A service provider wants to deploy a change that will affect the end-to-end service.
Who is responsible for confirming that the change has been evaluated for risk?

  1. change management forum
  2. integrated change advisory board
  3. service owner
  4. service provider

Answer(s): B



In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?

  1. customer organization
  2. lead supplier
  3. prime vendor
  4. service integrator

Answer(s): A



What is an objective of the Run and Improve stage of the SIAM roadmap?

  1. design processes
  2. implement processes
  3. manage processes

Answer(s): C



Which process records and manages service issues that are interrupting the availability of a service?

  1. change management
  2. incident management
  3. problem management
  4. request fulfillment

Answer(s): B



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