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  1. Home
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  3. MBP18

BCS MBP18 Exam (page: 2)
BCS Practitioner Certificate in Modelling Business Processes 2018
Updated on: 31-Mar-2026

Viewing Page 2 of 9
MBP18 PDF 40 Questions

An exam provider employs a number of professionals as authors authors to write exam question for industry-recognised qualifications. An author who has written an exam question submits it for review to a subject matter expert (SME), who either confirms it is acceptable and passes it to the examiner for final review and sign-off, or responds to the author with commands regarding the revision required.

A business analyst constructed a business process model of the review process:



The following statements are about the business process model:

A) The diagram is a CORRECT representation of the scenario.

b) There are aspects of the scenario which are INCORRECT represented in the diagram.

c) There are aspects of the scenario which are INCORRECTLY omitted from the diagram.

d) The notation used in the diagram is INCORRECT.


Which of these statements is/are TRUE?

  1. a only
  2. d only
  3. b and d.
  4. b and c.

Answer(s): A



The product enquiry process of a company is under investigation. The current process is an follows:

1. Take customer details: Name and address of the enquirer and preferred customer payment method.

2. Confirm stock availability: Check the computer system to see if the product required are in stock.

3.Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.

4. Go ahead with order: Place order for enquirers who have accepted the price and delivery date.

What approach to improving business processes would bring an immediate improvement in this process?

  1. Change the sequence of tasks
  2. Redefine the process boundary
  3. Automate the process.
  4. Remove non-value adding tasks

Answer(s): C



The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.

The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.

Which of the following includes an internal and external performance measure?

  1. Actual number of calls answered per hour and the number of calls escalated
  2. Time taken to answer the phone and the average duration of a call
  3. Time taken to answer the phone and the maximum number of calls per hour for the company
  4. Average duration of a call and the actual number of calls answered per hour

Answer(s): D



Below is a business process model for a goods ordering process:



What error has been made in this diagram?

  1. The arrowed flow mine from Fulfil order should go to the end node ( the bull eye) not to the task received:
  2. The arrowed flow line from Complete order should go to check stock availability not to the decision diamond.
  3. The task'Complete order's should be In only one swimlane, as tasks straddling two swim lanes are not permitted.
  4. The task' Cancel order' should be rename Order cancelled as by this point in the process the order has been cancelled.

Answer(s): B



The following is an activity diagram of a trail company's rules determining ticket type.



Twoelementsof the business rule shown are:

All travel before 10am is at Full Fare and only Standard Ticket are issued.

Off Peak tickets are issued for travel after 10am.

What is another element of this rule?

  1. Rail card holders are always entitled to a Discounted off Peak fare.
  2. During off Peak period, Railcard holders are entitled to a Discounted Standard fare.
  3. During Off periods, Railcard holder are entitled to Discounted off Peak fare.
  4. Railcard holders are always entitled to a Disconnected Standard fare.

Answer(s): B



Viewing Page 2 of 9



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