Avaya Contact Center Select Implementation and Maintenance Exam 78950X Dumps in PDF

Free Avaya 78950X Real Questions (page: 14)

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?

  1. ACCS Administrator password
  2. IP Office System password
  3. CCMA Login ID password
  4. Agent Login ID password

Answer(s): C



In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.

For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)

  1. ACCS CCMM Administrator
  2. IP Office Configuration
  3. ACCS CCMA Configuration
  4. Orchestration Designer (OD)

Answer(s): B,D



Which type of activity code requires skillsets to be assigned?

  1. Post Call Processing Reason code
  2. Not Ready Reason code
  3. Activity code
  4. Walk Away Reason code

Answer(s): C



When creating custom announcements for application flows and scripts, in which format should they be created?

  1. VBK files
  2. WAV files
  3. MP4 files
  4. MP3 files

Answer(s): D



Which statement about the function of the Access Class In Access and Partition Management Is true?

  1. The Access Class will prevent a user from modifying skillset properties.
  2. An Access Class will limit the Launchpad links a user may access.
  3. The Access Class will be used to limit the user to report on specific contact center agents.
  4. Access Classes will be used to limit a user to specific report groups.

Answer(s): D



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