To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)
- The BSR Application ID must be set in the VDN form.
- Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.
- The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
- Percent Allocation in the Business Advocate feature must be enabled.
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