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Avaya Aura Call Center Elite Implementation Exam 7392X Dumps in PDF

Free Avaya 7392X Real Questions (page: 9)

7392X PDF — 63 Questions

Which scope is defined by the time-of-day (TOD) variable?

  1. Collect Scope Variable
  2. Global Scope Variable
  3. Local Scope Variable
  4. Persistent Scope Variable

Answer(s): B



Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)

  1. Service Observing Listen Only Access Code
  2. COR - Restriction Override set to all
  3. Service Observing (Remote/By FAC)
  4. Telecommuter

Answer(s): A,C


Reference:

Administering Avaya AuraTM Communication Manager page 504



Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

  1. It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.
  2. It provides basic reporting on Vectors, Agents, and Trunk Groups.
  3. It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
  4. It provides options for selecting among available agents with the same skill.
  5. It enables recorded announcements to be played to incoming calls.

Answer(s): A,D



A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS Enabled, which software mechanism is used for queuing?

  1. Agent IDs
  2. VDNs
  3. Agent Stations
  4. Skills

Answer(s): C



How can an Installer Identify If a customer has the Avaya Aura® Call Center Elite package?

  1. Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.
  2. Check the System-Parameters Customer-Options Form and search for the EAS field.
  3. Check the Feature-Related System Parameters and search for the Call Center Elite field.
  4. Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

Answer(s): D



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