Avaya Aura Communication Applications Support Certified Exam 72301X Dumps in PDF

Free Avaya 72301X Real Questions (page: 2)

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

  1. when the customer issue is not service affecting
  2. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
  3. when the issue for the customer is intermittent
  4. when the issue is a common one resolved through an upgrade

Answer(s): B



After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

  1. Discipline 5 ­ Implement a Work-around
  2. Discipline 5 ­ Implement Corrective Actions
  3. Discipline 5 ­ Choose Corrective Actions
  4. Discipline 5 ­ Prevent Recurrences

Answer(s): C


Reference:

http://asq.org/learn-about-quality/eight-disciplines-8d/



Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

  1. Business Partners
  2. Avaya Tier 2
  3. Third Party Support
  4. Avaya Tier 3

Answer(s): D



In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?
(Choose two.)

  1. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
  2. Capture potential triggers.
  3. Evaluate systems and components.
  4. Develop immediate controlled actions to isolate the problem.
  5. Develop a hypothesis based on the outcome of the various controlled actions and the system's reactions.

Answer(s): C,D


Reference:

http://asq.org/learn-about-quality/eight-disciplines-8d/



Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

  1. Install a patch to fix the problem.
  2. Praise individuals for contribution.
  3. Implement a solution.
  4. Update the Knowledge Management database.

Answer(s): C



Share your comments for Avaya 72301X exam with other users:

D
Dave Gregen
9/4/2023 3:17:00 PM

please upload p_sapea_2023

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Sarah
6/13/2023 1:42:00 PM

anyone use this? the question dont seem to follow other formats and terminology i have been studying im getting worried

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Shuv
10/3/2023 8:19:00 AM

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Reb974
8/5/2023 1:44:00 AM

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Mchal
7/20/2023 3:38:00 AM

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8/8/2023 1:04:00 PM

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Manju
10/19/2023 1:19:00 PM

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LeAnne Hair
8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review

A
Abdul SK
9/28/2023 11:42:00 PM

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Aderonke
10/23/2023 12:53:00 PM

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SAJI
7/20/2023 2:51:00 AM

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Raj Kumar
10/23/2023 8:52:00 PM

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7/7/2023 9:46:00 PM

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B.A.J
11/6/2023 7:01:00 AM

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5/23/2023 12:28:00 PM

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Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

C
Cheers
12/13/2023 9:55:00 AM

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Sumita Bose
7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check

A
Amit
9/7/2023 12:53:00 AM

very detailed explanation !

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FisherGirl
5/16/2022 10:36:00 PM

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Chiranthaka
9/20/2023 11:15:00 AM

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SK
7/15/2023 3:51:00 AM

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5/25/2022 9:38:00 PM

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9/21/2023 5:58:00 PM

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Anorag
9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.

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Nathan
1/10/2023 3:54:00 PM

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1
1
10/28/2023 7:32:00 AM

great sharing

A
Anand
1/20/2024 10:36:00 AM

very helpful

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Kumar
6/23/2023 1:07:00 PM

thanks.. very helpful

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User random
11/15/2023 3:01:00 AM

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kk
1/17/2024 3:00:00 PM

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7/24/2023 10:20:00 AM

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Blessious Phiri
8/13/2023 11:58:00 AM

becoming interesting on the logical part of the cdbs and pdbs

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LOL what a joke
9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers

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