Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam 33820X Dumps in PDF

Free Avaya 33820X Real Questions (page: 11)

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

  1. To increase first contact resolution
  2. To increase agent retention
  3. To increase self-service usage
  4. To increase digital channel usage

Answer(s): A



Refer to the exhibit.



This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?

  1. 15
  2. 10
  3. 8
  4. 5

Answer(s): C



Avaya IXTM Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

  1. Avaya Aura® Communication Manager
  2. Avaya Aura® Contact Center
  3. Avaya Experience Portal
  4. Avaya Contact Center Select
  5. Voice Portal

Answer(s): B,C,E


Reference:

https://support.avaya.com/products/P0408/avaya-orchestration- designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%2 0software%20platforms.



Refer to the exhibit.



Based on the following features and functions:
· Able to choose the best agent available to handle an outbound contact · Supports behavior-based past and predicted future behavior for customers and agents · Supports data trending to determine patterns which is refreshed daily · POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?

  1. Avaya Intelligent Customer Routing
  2. Workspaces for Elite with POM Integration
  3. Best Service Routing
  4. Afiniti Enterprise Behavioral Pairing

Answer(s): D



A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features.
Which three statements are true for the AAMS? (Choose three.)

  1. AAMS provides Communication Manager IP audio functionality.
  2. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
  3. AAMS is shareable between different adopters.
  4. AAMS provides virtualization, high channel density and no playback announcement limits.
  5. Experience Portal will use the AAMS as a media resource.

Answer(s): A,B,D



Share your comments for Avaya 33820X exam with other users:

N
Neo
7/26/2023 9:36:00 AM

are these brain dumps sufficient enough to go write exam after practicing them? or does one need more material this wont be enough?

B
Bilal
8/22/2023 6:33:00 AM

i did attend the required cources and i need to be sure that i am ready to take the exam, i would ask you please to share the questions, to be sure that i am fit to proceed with taking the exam.

J
John
11/12/2023 8:48:00 PM

why only give explanations on some, and not all questions and their respective answers?

B
Biswa
11/20/2023 8:50:00 AM

refresh db knowledge

S
Shalini Sharma
10/17/2023 8:29:00 AM

interested for sap certification

E
ethan
9/24/2023 12:38:00 PM

could you please upload practice questions for scr exam ?

V
vijay joshi
8/19/2023 3:15:00 AM

please upload free oracle cloud infrastructure 2023 foundations associate exam braindumps

A
Ayodele Talabi
8/25/2023 9:25:00 PM

sweating! they are tricky

R
Romero
3/23/2022 4:20:00 PM

i never use these dumps sites but i had to do it for this exam as it is impossible to pass without using these question dumps.

J
John Kennedy
9/20/2023 3:33:00 AM

good practice and well sites.

N
Nenad
7/12/2022 11:05:00 PM

passed my first exam last week and pass the second exam this morning. thank you sir for all the help and these brian dumps.

L
Lucky
10/31/2023 2:01:00 PM

does anyone who attended exam csa 8.8, can confirm these questions are really coming ? or these are just for practicing?

P
Prateek
9/18/2023 11:13:00 AM

kindly share the dumps

I
Irfan
11/25/2023 1:26:00 AM

very nice content

P
php
6/16/2023 12:49:00 AM

passed today

D
Durga
6/23/2023 1:22:00 AM

hi can you please upload questions

J
JJ
5/28/2023 4:32:00 AM

please upload quetions

N
Norris
1/3/2023 8:06:00 PM

i passed my exam thanks to this braindumps questions. these questions are valid in us and i highly recommend it!

A
abuti
7/21/2023 6:10:00 PM

are they truely latest

C
Curtis Nakawaki
7/5/2023 8:46:00 PM

questions appear contemporary.

V
Vv
12/2/2023 6:31:00 AM

good to prepare in this site

P
praveenkumar
11/20/2023 11:57:00 AM

very helpful to crack first attempt

A
asad Raza
5/15/2023 5:38:00 AM

please upload this exam

R
Reeta
7/17/2023 5:22:00 PM

please upload the c_activate22 dump questions with answer

W
Wong
12/20/2023 11:34:00 AM

q10 - the answer should be a. if its c, the criteria will meet if either the prospect is not part of the suppression lists or if the job title contains vice president

D
david
12/12/2023 12:38:00 PM

this was on the exam as of 1211/2023

T
Tink
7/24/2023 9:23:00 AM

great for prep

J
Jaro
12/18/2023 3:12:00 PM

i think in question 7 the first answer should be power bi portal (not power bi)

9
9eagles
4/7/2023 10:04:00 AM

on question 10 and so far 2 wrong answers as evident in the included reference link.

T
Tai
8/28/2023 5:28:00 AM

wonderful material

V
VoiceofMidnight
12/29/2023 4:48:00 PM

i passed!! ...but barely! got 728, but needed 720 to pass. the exam hit me with labs right out of the gate! then it went to multiple choice. protip: study the labs!

A
A K
8/3/2023 11:56:00 AM

correct answer for question 92 is c -aws shield

N
Nitin Mindhe
11/27/2023 6:12:00 AM

great !! it is really good

B
BailleyOne
11/22/2023 1:45:00 AM

explanations for the answers are to the point.

AI Tutor 👋 I’m here to help!