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A team’s goal is to improve information flow in a payroll function. They make thirty-three Post-It® notes, each listing an issue for further investigation. After some discussion, they group them into four categories: mandated record keeping, privacy concerns, insurance concerns and transfer concerns. This grouping process is best described by which approach to problem solving?

The team in the above problem draws arrows from Post-It® notes that are causes to notes that are the effects of these causes. This step is best described by which approach to problem solving?

A team working with a plant relocation is tasked with designing a process for moving 180 pieces of equipment. Incoming orders may need to be filled during the move at either the old site or the new one. Transportation equipment availability is uncertain. Construction schedules at the new site is very weather dependent. The team designs a chart that attempts to cover these and other contingencies with appropriate measures dealing with each. The tool best fitted for this task is:

A management team lists nine goals across the top of a rectangle and 15 activity initiatives along the left hand side of the rectangle. If one of the activities strongly supports one of the goals a circle is placed in the box where that activity’s row intersects the goal’s column. If the activity’s support is very strong a “bulls eye” is placed in the box and if the support is weak a triangle is used. This best describes which problem solving tool?

The management team in the above problem assigns each goal a numerical value designating its importance. The “bulls eyes,” circles and triangles are replaced by the values 3, 2 and 1 respectively. Entries are made in each box by multiplying the 3, 2 or 1 by the goal value. The importance of each activity is calculated by adding the entries in its row.