A service-based (rather than a customer-based) SLA:
Answer(s): D
Possible problems with Change Management include:
Answer(s): C
Which of these is/are TRUE?1. Functional escalation is an essential part of the Incident Management process2. All calls to the Service Desk should be treated as incidents3. Service Requests can be handled by Service Desk Staff
Answer(s): A
Who must always authorise a Request for Change before the change is built and tested?
Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
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q 10. ans is d (in the target org: open deployment settings, click edit next to the source org. select allow inbound changes and save
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question 14 - run terraform import: this is the recommended best practice for bringing manually created or destroyed resources under terraform management. you use terraform import to associate an existing resource with a terraform resource configuration. this ensures that terraform is aware of the resource, and you can subsequently manage it with terraform.
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answer 16 should be b your organizational policies require you to use virtual machines directly
the question are kind of tricky of you didnt get the hnag on it.
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pdb and cdb are critical to the database
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question # 56, answer is true not false.
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