Palo Alto Networks

ASQ CQIA - Certified Quality Improvement Associate CQIA Dumps in PDF

Free ASQ CQIA Real Questions (page: 10)

Page 2 of 10 CQIA PDF — 41 Questions

QUESTION: 6

A service-based (rather than a customer-based) SLA:

Covers all services for a particular customer
Covers a set of similar services, for a single customer
Covers all services
Covers a single service, for all of the customers of that service

Answer(s): D

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QUESTION: 7

Possible problems with Change Management include:

Greater ability to absorb a large volume of change
Increased visibility and communication of changes
Lack of ownership of impacted services
Better alignment of IT services to actual business needs

Answer(s): C

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QUESTION: 8

Which of these is/are TRUE?

1. Functional escalation is an essential part of the Incident Management process
2. All calls to the Service Desk should be treated as incidents
3. Service Requests can be handled by Service Desk Staff

1 and 3
All three of them
Only 1
1 and 2

Answer(s): A

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QUESTION: 9

Who must always authorise a Request for Change before the change is built and tested?

The Configuration Manager
The Change Initiator
The Change Manager
Release Management

Answer(s): C

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QUESTION: 10

Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?

Because specialist support staff do not properly document the work-arounds they identify which consequently prevents the 1st line support staff from applying them the next time the incident occurs
Because Problem Management is often carried out by technical staff who also have operations responsibilities and who cannot allocate enough resources to problem solving
Because Problem Management is focusing on identifying permanent solutions and therefore the speed with which these solutions are found is of secondary importance
Because Problem Management staff rarely give feedback spontaneously, forcing the 1st line support staff to chase them

Answer(s): C

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