CSCP Exam Questions and Answers | Exam-Dumps (Page: 9)

QUESTION: 41

The probability of customer dissatisfaction is highest when which of the following conditions exists?

Customer expectations are clearly defined.
Supplier execution is too low.
There is a gap between expected performance and perceived performance.
There is a gap between what was indicated and what was accomplished.

Answer(s): C

QUESTION: 42

Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

Creating a customer-centric organization
Developing a map of the customer segments
Documenting the objectives for implementation
Selecting an information technology solution

Answer(s): A

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QUESTION: 43

Which of the following customer relationship management activities most appropriately is used for revenue generation?

Generating customer leads
Generating graphic sales models
Measuring customer preferences
Identifying customer margins

Answer(s): A

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QUESTION: 44

Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:

compete for customers based on service.
reach a larger number of potential customers.
reduce inventory to improve cash flow.
focus on attracting new customers.

Answer(s): A

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QUESTION: 45

A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?

Price concessions
Make-or-buy
Distribution warehouse locations
Freight terms

Answer(s): B

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APICS CSCP Exam (page: 9) APICS Certified Supply Chain Professional Updated on: 09-Feb-2026

QUESTION: 41

QUESTION: 42

QUESTION: 43

QUESTION: 44

QUESTION: 45

APICS CSCP Exam (page: 9)
APICS Certified Supply Chain Professional
Updated on: 09-Feb-2026