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APICS CSCP Exam (page: 6)
APICS Certified Supply Chain Professional
Updated on: 09-Feb-2026

Viewing Page 6 of 145
CSCP PDF 719 Questions

A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:

  1. create a more loyal customer base.
  2. improve customer satisfaction rates.
  3. increase market share.
  4. target higher-profit customers.

Answer(s): A



A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?

  1. Customer differentiation
  2. Order winner segregation
  3. Market segmentation
  4. Channel definition

Answer(s): C



The value that logistics provides within the supply chain can best be summarized as:

  1. satisfying customer expectations about availability and delivery at an acceptable total cost.
  2. meeting promised location and on-time delivery goals with minimal use of expediting.
  3. establishing inventory and delivery goals with various customers that fulfill the firm's profit objectives.
  4. providing accurate in-transit and delivery information to customers and salespeople.

Answer(s): A



A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment.
Which of the following approaches would be most appropriate?

  1. Analyzing the buying history for each of the market segments
  2. Asking the manufacturer's direct customers
  3. Conducting a market research project
  4. Sending samples of potential future products to the final customers

Answer(s): C



The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:

  1. a quick response program.
  2. quality function deployment.
  3. total quality management.
  4. early supplier involvement.

Answer(s): B



Viewing Page 6 of 145



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Luis 11/16/2023 1:39:00 PM

can anyone tell me if this is for rhel8 or rhel9?
UNITED STATES