C_FSUTIL_60 Exam Questions and Answers

QUESTION: 11

A company decides that all newly created connection objects will be reviewed by the appropriate regions to ensure data accuracy. You recommend agent determination based on responsibilities. Based on your recommendation, what should the company be made aware of?

An organizational data model is necessary to allocate work correctly according to region.
A customer-specific function module is necessary to support agent determination based on application data.
An agent determination rule is necessary for each region represented by the company.
A single-step task with directly assigned agents is necessary since region is the primary differentiator.

Answer(s): A

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QUESTION: 12

Which processes are supported within the standard SAP CRM Utilities Interaction Center agent business role? (Choose three)

Display billing history
Process incoming payment
Process point of delivery sets
Display account balance
Transfer items from one account to another

Answer(s): A,B,D

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QUESTION: 13

Devices of a particular device category are due for certification.
What is the correct process to replace the sample devices?

1. Determine sample devices using the lot procedure
2. Automatically create work orders for removal
3. Schedule and execute work orders
4. Manually perform device replacement in the system
5. Perform completion confirmation
1. Create work order for device replacement in the system
2. Automatically determine sample devices in the system
3. Schedule and execute work orders
4. Automatically perform device replacement in the system
5. Perform completion confirmation
1. Create work order for device replacement in the system
2. Determine sample devices using the lot procedure
3. Schedule and execute work orders
4. Perform completion confirmation

5. Automatically perform device replacement in the system
1. Determine sample devices using the lot procedure
2. Automatically create work orders for removal
3. Schedule and execute work orders
4. Process completion confirmation
5. Automatically perform device replacement in the system