SAP C_C4H510_21 Exam (page: 1)
SAP Certified Application Associate - Service Cloud 2111
Updated on: 26-Oct-2025

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Which service objects can you assign to an installed base?
Note: There are 2 correct answers to this question.

  1. Ticket
  2. Visit
  3. Maintenance plan
  4. Contract

Answer(s): A,D



Which objects can be used within ticket creation to automatically determine the registered product?

  1. Installed Base
  2. Installation Point
  3. Warranty
  4. Product

Answer(s): D



Which of the following actions are necessary to successfully use installed bases in service tickets?
Note: There are 2 correct answers to this question.

  1. At least one service object needs to be assigned.
  2. A service contract is active.
  3. A customer needs to be assigned.
  4. Address mismatches must be corrected first.

Answer(s): A,C



Question 4: Which of the following elements needs to be activated in the scoping?
Note: There are 2 correct answers to this question.

  1. Service Contract Management
  2. Registered Products and Installed Bases
  3. Sales Contact
  4. Service Notification

Answer(s): A,D



Which actions are prerequisites to implement registered products?
Note: There are 2 correct answers to this question.

  1. Scope registered products
  2. Purchase a license for the registered product
  3. Maintain the installed base
  4. Maintain number ranges for customers

Answer(s): A,D



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