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Salesforce Marketing-Cloud-Account-Engagement-Specialist Exam (page: 5)
Salesforce Certified Marketing Cloud Account Engagement Specialist
Updated on: 25-Dec-2025

Viewing Page 5 of 62
Marketing-Cloud-Account-Engagement-Specialist PDF 304 Questions

How can a visitor convert to a prospect?

  1. Viewing an embedded form
  2. Visiting a tracked website
  3. Submitting a form on a landing page
  4. Receiving a marketing email

Answer(s): C

Explanation:

The way a visitor can convert to a prospect is by submitting a form on a landing page. A visitor is an anonymous person who visits your website, while a prospect is a known person who has an identified email address. A visitor becomes a prospect when they fill out a Marketing Cloud Account Engagement form, which captures their email address and other information. A landing page is a web page that contains a form and a call to action, such as downloading a file or registering for an event.
When a visitor submits a form on a landing page, they become a prospect and can be tracked and nurtured by Marketing Cloud Account Engagement. Viewing an embedded form, visiting a tracked website, or receiving a marketing email are not ways to convert a visitor to a prospect, as they do not capture the visitor's email address or identify them as a prospect. Reference [Visitors and Prospects] [Landing Pages and Forms]



What happens to wait when a user paused an engagement studio and the prospect still has time remaining on the wait period.

  1. The wait time is paused and the prospect will finish the remaining wait time when the program resumes and process to next step.
  2. The wait time continues to process and the prospect will immediately process to next step once the remaining wait time is fulfilled.
  3. The wait time is paused and the prospect will immediately process to next step when program resumes.
  4. The wait time continues to process and the prospect will immediately process to next step when program resumes.

Answer(s): A

Explanation:

What happens to the wait time when a user pauses an engagement studio program and the prospect still has time remaining on the wait period is that the wait time is paused and the prospect will finish the remaining wait time when the program resumes and proceed to the next step. An engagement studio program is a program that automates the delivery of emails and other actions based on the behavior and criteria of the prospects. A wait time is a period of time that the program waits before executing the next step.
When a user pauses an engagement studio program, the prospects in the program are also paused and their wait times are not affected. Therefore, when the user resumes the program, the prospects resume from where they left off and finish the remaining wait time before moving to the next step. The other options are not what happens to the wait time when a user pauses an engagement studio program. Reference [Engagement Studio FAQ]



What step type should be used in engagement studio if a user wants to branch prospects down two paths based on actions taken on a marketing asset?

  1. Rule
  2. Wait
  3. Trigger
  4. Action

Answer(s): D



A marketer receives a request to permanently delete a prospect from Marketing Cloud Account Engagement.
How does the marketer satisfy this request?

  1. The marketer archives the prospect, but cannot permanently delete their data.
  2. The marketer deletes the prospect in Salesforce, which then permanently deletes the prospect in Marketing Cloud Account Engagement.
  3. The marketer goes to the prospect record and chooses the "Permanently Delete'' menu option.
  4. The marketer archives the prospect and then selects "Permanently Delete" from the recycle bin.

Answer(s): D

Explanation:

The way the marketer can satisfy the request to permanently delete a prospect from Marketing Cloud Account Engagement is by archiving the prospect and then selecting "Permanently Delete"

from the recycle bin. Archiving a prospect removes them from the active prospect database and places them in the recycle bin, where they can be restored or permanently deleted. Permanently deleting a prospect removes them from Marketing Cloud Account Engagement and Salesforce completely and cannot be undone. The marketer cannot archive the prospect without permanently deleting their data, as the archived prospects still count towards the database limit and can be restored. The marketer cannot delete the prospect in Salesforce, as this will only archive the prospect in Marketing Cloud Account Engagement, not permanently delete them. The marketer cannot go to the prospect record and choose the "Permanently Delete" menu option, as this option is not available on the prospect record, only on the recycle bin. Reference Deleting Prospects



What list email or email template report deliverability metric could indicate an unverified sending domain?

  1. Forward count
  2. Hard bounces
  3. Skimmed percentage
  4. Total queued

Answer(s): B

Explanation:

The list email or email template report deliverability metric that could indicate an unverified sending domain is hard bounces. Hard bounces are permanent delivery failures, such as invalid email addresses or blocked domains. Hard bounces can negatively affect the sender reputation and the email deliverability. One of the possible causes of hard bounces is an unverified sending domain, which means that the email domain used to send emails from Marketing Cloud Account Engagement is not authenticated and verified by Marketing Cloud Account Engagement. An unverified sending domain can result in the email servers rejecting the emails as spam or phishing attempts. To avoid hard bounces and improve email deliverability, the marketer should verify the sending domain in Marketing Cloud Account Engagement by following the steps in the reference link. Forward count, skimmed percentage, and total queued are not deliverability metrics that could indicate an unverified sending domain. Forward count measures how many recipients forwarded the email to another person. Skimmed percentage measures how many recipients opened the email for less than two seconds. Total queued measures how many emails were waiting to be sent from Marketing

Cloud Account Engagement. These metrics are not related to the email domain verification or the email delivery failures. Reference Verify Your Sending Domain



Viewing Page 5 of 62



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