Amazon
Avaya
Checkpoint
Cisco®
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL®
Juniper
Microsoft
MuleSoft
Okta
Palo Alto Networks
Salesforce
SAP
All Vendors
  1. Home
  2. Salesforce
  3. FSL-201

Salesforce FSL-201 Exam (page: 1)
Salesforce Implement Field Service
Updated on: 11-Aug-2025

Viewing Page 1 of 34
FSL-201 PDF 163 Questions

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers

  1. Reshuffle
  2. Group Nearby
  3. Resource Schedule Optimization
  4. In-day Optimization

Answer(s): A,D

Explanation:

Reshuffle allows the dispatcher to automatically reschedule service appointments for a specific date range based on the current schedule and optimization rules1. In-day Optimization allows the dispatcher to optimize the schedule for a specific resource or territory based on real-time events such as cancellations or delays2.


Reference:

1 https://help.salesforce.com/s/articleView?id=sf.fs_reshuffle.htm&type=5 2 https://help .salesforce.com/s/articleView?id=sf.fs_in_day_optimization.htm&type=5



Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement? Choose 2 answers

  1. Define "cannot complete" as a pinned status for auto-dispatch services.
  2. Define "cannot complete" as a pinned status for scheduling and optimization services.
  3. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
  4. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

Answer(s): B,C

Explanation:

Pinned statuses prevent service appointments from being rescheduled or unscheduled by scheduling and optimization services3. Status transitions define the valid status changes for service appointments based on business rules.


Reference:

3 https://help.salesforce.com/s/articleView?id=sf.fs_pinned_statuses.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5



Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day. How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

  1. Three Service Territories with fewer than 50 resources
  2. Two Service Territories that split the Service Resources evenly
  3. One Service Territory with four Polygons
  4. Five Service Territories with fewer than 500 Service Appointments per day

Answer(s): D

Explanation:

Service Territories are used to group resources and service appointments based on geographic areas or other criteria. The recommended limit for service appointments per territory per day is 500 for optimal performance and user experience.


Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_territories.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_limits.htm&type=5



Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.

What Price Book structure is recommended?

  1. Utilize a custom Price Book specific to each country.
  2. Utilize the standard Price Book with pricing rules applied.
  3. Utilize a custom Price Book with pricing rules applied.
  4. Utilize a standard Price Book specific to each country.

Answer(s): A

Explanation:

A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules are not available for Field Service Lightning.


Reference:

https://help.salesforce.com/s/articleView?id=sf.pricebook_custom.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_pricing.htm&type=5



A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

  1. The Product Item Transactions Related List on the Product Item
  2. The Work Order Line Item associated with the completed Work Order
  3. The Products Consumed section on the Work Order
  4. The Product Request Line Item associated with the Product

Answer(s): C

Explanation:

The Products Consumed section on the Work Order allows the technician to record the products used and adjust the inventory levels of their van stock. The Product Item Transactions Related List on the Product Item shows the history of product movements, but does not allow recording new transactions. The Work Order Line Item associated with the completed Work Order shows the products required, but not the products used. The Product Request Line Item associated with the Product shows the products requested, but not the products consumed.


Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_item_transactions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_request_line_items.htm&type=5



Viewing Page 1 of 34



Share your comments for Salesforce FSL-201 exam with other users:

Paul K 11/27/2023 2:28:00 AM

i think it should be a,c. option d goes against the principle of building anything custom unless there are no work arounds available
INDIA


ph 6/16/2023 12:41:00 AM

very legible
Anonymous


sephs2001 7/31/2023 10:42:00 PM

is this exam accurate or helpful?
Anonymous


ash 7/11/2023 3:00:00 AM

please upload dump, i have exam in 2 days
INDIA


Sneha 8/17/2023 6:29:00 PM

this is useful
CANADA


sachin 12/27/2023 2:45:00 PM

question 232 answer should be perimeter not netowrk layer. wrong answer selected
Anonymous


tomAws 7/18/2023 5:05:00 AM

nice questions
BRAZIL


Rahul 6/11/2023 2:07:00 AM

hi team, could you please provide this dump ?
INDIA


TeamOraTech 12/5/2023 9:49:00 AM

very helpful to clear the exam and understand the concept.
Anonymous


Curtis 7/12/2023 8:20:00 PM

i think it is great that you are helping people when they need it. thanks.
UNITED STATES


sam 7/17/2023 6:22:00 PM

cannot evaluate yet
Anonymous


nutz 7/20/2023 1:54:00 AM

a laptops wireless antenna is most likely located in the bezel of the lid
UNITED STATES


rajesh soni 1/17/2024 6:53:00 AM

good examplae to learn basic
INDIA


Tanya 10/25/2023 7:07:00 AM

this is useful information
Anonymous


Nasir Mahmood 12/11/2023 7:32:00 AM

looks usefull
Anonymous


Jason 9/30/2023 1:07:00 PM

question 81 should be c.
CANADA


TestPD1 8/10/2023 12:22:00 PM

question 18 : response isnt a ?
EUROPEAN UNION


ally 8/19/2023 5:31:00 PM

plaese add questions
TURKEY


DIA 10/7/2023 5:59:00 AM

is dumps still valid ?
FRANCE


Annie 7/7/2023 8:33:00 AM

thanks for this
EUROPEAN UNION


arnie 9/17/2023 6:38:00 AM

please upload questions
Anonymous


Tanuj Rana 7/22/2023 2:33:00 AM

please upload the question dump for professional machinelearning
Anonymous


Future practitioner 8/10/2023 1:26:00 PM

question 4 answer is c. this site shows the correct answer as b. "adopt a consumption model" is clearly a cost optimization design principle. looks like im done using this site to study!!!
Anonymous


Ace 8/3/2023 10:37:00 AM

number 52 answer is d
UNITED STATES


Nathan 12/17/2023 12:04:00 PM

just started preparing for my exam , and this site is so much help
Anonymous


Corey 12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.
Anonymous


Rajender 10/18/2023 3:54:00 AM

i would like to take psm1 exam.
Anonymous


Blessious Phiri 8/14/2023 9:53:00 AM

cbd and pdb are key to the database
SOUTH AFRICA


Alkaed 10/19/2022 10:41:00 AM

the purchase and download process is very much streamlined. the xengine application is very nice and user-friendly but there is always room for improvement.
NETHERLANDS


Dave Gregen 9/4/2023 3:17:00 PM

please upload p_sapea_2023
SWEDEN


Sarah 6/13/2023 1:42:00 PM

anyone use this? the question dont seem to follow other formats and terminology i have been studying im getting worried
CANADA


Shuv 10/3/2023 8:19:00 AM

good questions
UNITED STATES


Reb974 8/5/2023 1:44:00 AM

hello are these questions valid for ms-102
CANADA


Mchal 7/20/2023 3:38:00 AM

some questions are wrongly answered but its good nonetheless
POLAND