FINANCIAL-SERVICES-CLOUD Exam Questions and Answers

QUESTION: 31

Jen, the Financial Advisor at Lake Tahoe Wealth Management Company wants to modify a published Action Plan to support an additional task she needs in order to complete an annual review for a client. How should Jen do this?

Use the 'task creator' tool to create a new task and associate with the existing Action Plan
Contact her Salesforce Administrator and get her to make the change to the Action Plan for her.
Use the Action Plan item feature to add an additional task to a published Action Plan.
Create an independent Task not related to original Action Plan

Answer(s): C

Explanation:

To modify a published Action Plan to support an additional task, Jen should use the Action Plan item feature to add an additional task to the published Action Plan. An Action Plan item is a construct in Financial Services Cloud that allows you to add, edit, or delete tasks in an existing Action Plan. You can use Action Plan items to customize your Action Plans according to your specific needs and preferences. Verified

Reference:

: Salesforce Help Article 1

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QUESTION: 32

Which three things must an admin keep in mind when creating Action Plan Templates'5

When creating Action Plan Templates with the Ul. you can designate a plan owner different from the plan creator.
When you create an Action Plan from a template for a specific target record, the plan creator can choose whether the date calculation is based on calendar or working days.
An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template.
When you create an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset " defined in the Action Plan Template
The Action Plan Template permission set must be added to all users that want to use Action Plans.

Answer(s): B,C,D

Explanation:

The following things must be kept in mind when creating Action Plan Templates:
When creating Action Plan Templates with the UI, you can designate a plan owner different from the plan creator. The plan owner is the user who is responsible for executing the tasks in the Action Plan. The plan creator is the user who creates the Action Plan Template or the Action Plan from the template. You can assign a different plan owner for each Action Plan Template or Action Plan. An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template. An Action Plan Template is a reusable blueprint that defines the tasks, owners, and deadlines for a common business process or service request. An Action Plan is a specific implementation of the template that applies to a particular target record, such as an account, contact, or opportunity.
When you create an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset defined in the Action Plan Template. The start date is the date when you create the Action Plan from the template. The date offset is the number of days before or after the start date when each task is due. You can specify different date offsets for each task in the template. Verified

Reference:

: Salesforce Help Article 2 : Salesforce Help Article 3 :
Salesforce Help Article 4

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QUESTION: 33

A System Administrator has received a note from one of the portfolio managers that the Actionable Relationship Center (ARC) is not visible when the portfolio manager was trying to set up relationships between two accounts. The portfolio manager has also mentioned that other colleagues in the same role have access to it and are able to use it to manage their customer's relationships.
What is a possible cause for this?

The portfolio manager has not been given the permissions that enable users to view and manage ARC
The portfolio manager does not have access to the Lightning page that has the ARC component added
The portfolio manager does not have access to the account records that he is trying to create for.
The ARC Component has not been added to the page layout

Answer(s): A

Explanation:

A possible cause for why the portfolio manager cannot see ARC when trying to set up relationships between two accounts is that he has not been given the permissions that enable users to view and manage ARC. To access ARC, users need to have certain permissions and settings enabled in their user profile or permission set, such as:
View Setup and Configuration

Customize Application
Manage Custom Permissions
Financial Services Cloud Standard User
Financial Services Cloud Admin If any of these permissions or settings are missing, users may not be able to see or use ARC properly. Verified

Reference:

: Salesforce Help Article 5

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QUESTION: 34

Which three types of Account-Account relationships are displayed in the Actionable Relationship Center?

Accounts & Businesses
Accounts & Members
Accounts & Peers
Accounts & Groups

Answer(s): A,C,D

Explanation:

The following types of Account-Account relationships are displayed in the Actionable Relationship Center (ARC):
Accounts & Businesses: This type of relationship shows the accounts that are related to a business account, such as owners, partners, or beneficiaries. You can use this type of relationship to understand the ownership structure and financial interests of a business account. Accounts & Peers: This type of relationship shows the accounts that are related to another account by a peer-to-peer relationship, such as friends, colleagues, or associates. You can use this type of relationship to identify potential referrals and cross-selling opportunities from an account's network. Accounts & Groups: This type of relationship shows the accounts that are related to a group account, such as household members, trust members, or business group members. You can use this type of relationship to view the aggregated financial data and activities of a group account. Verified

Reference:

: Salesforce Help Article 2 : Salesforce Help Article 3 : Salesforce Help Article 4

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QUESTION: 35

Scott Adams is opening a joint savings account with his mom, Rachel Adams. Rachel Adams is the primary member of the Adams Household. Personal Banker Hank Burton wants to make sure that Scott's data is rolling up to the Adams Household. How can the Banker accomplish this?

Make the Adams Household Scott's primary Group and edit tie Activities & Objects to ft* Up.
Add Scon as a Related Contact to the Adams Household.
Make the Adams Household Scotts pnmary Group and make Scott the pnmary member
Disable the Primary Group setting fof Scon on the Adams Household

Answer(s): A

Explanation:

To make sure that Scott's data is rolling up to the Adams Household, the Banker should make the Adams Household Scott's primary Group and edit the Activities & Objects to Roll Up. A primary Group is a construct in Financial Services Cloud that allows you to define the main group for a client. You can use primary Group to roll up financial data from all the financial accounts that are related to the client or the group. By making the Adams Household Scott's primary Group, the Banker can ensure that Scott's financial data is included in the household summary. The Banker can also edit the Activities & Objects to Roll Up to specify which items, such as financial accounts, goals, or referrals, should be rolled up for Scott. Verified

Reference:

: Salesforce Help Article 4

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Salesforce FINANCIAL-SERVICES-CLOUD Exam (page: 7) Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Updated on: 25-Dec-2025

QUESTION: 31

Explanation:

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QUESTION: 32

Explanation:

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QUESTION: 33

Explanation:

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QUESTION: 34

Explanation:

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QUESTION: 35

Explanation:

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Salesforce FINANCIAL-SERVICES-CLOUD Exam (page: 7)
Salesforce Financial Services Cloud (FSC) Accredited Professional (AP)
Updated on: 25-Dec-2025