B2C-SOLUTION-ARCHITECT Exam Questions and Answers

QUESTION: 26

A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.

When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.
Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.
Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.
Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.

Answer(s): A

Explanation:

A is correct because Salesforce Order Management does not have native support for multiple distribution centers and requires either an AppExchange package or custom Apex triggers to implement fulfillment rules based on custom attributes1.

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QUESTION: 27

A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow.
Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?

The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use
Order on Behalf with registered B2C Commerce customer accounts.
The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.

Answer(s): A

Explanation:

A is correct because the Service Cloud Connector only works with registered B2C Commerce customer accounts and does not support guests or anonymous storefront shoppers. The connector uses the customer ID to link the Service Cloud contact with the B2C Commerce customer profile.

B is incorrect because the Service Cloud Connector supports both SOAP and REST services for data synchronization between Service Cloud and B2C Commerce.

C is incorrect because the Service Cloud Connector requires B2C Commerce to be registered as a remote site in Service Cloud regardless of the geographic region. This is to allow outbound messages from Service Cloud to B2C Commerce.

D is incorrect because the Service Cloud Connector requires a dedicated Integration User with administrative rights in both Service Cloud and B2C Commerce. This user is used to authenticate and authorize the data synchronization between the two systems.

Reference:

https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/ ServiceCloud/ServiceCloudConnectorOverview.html

https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/ ServiceCloud/ServiceCloudConnectorDataSynchronization.html

https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/ ServiceCloud/ServiceCloudConnectorSetup.html

https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/ ServiceCloud/ServiceCloudConnectorUserSetup.html

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QUESTION: 28

Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to-opportunity process.
When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.

Which two integration approaches or steps should a Solution Architect recommend for this scenario?

Choose 2 answers

Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.
Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.
Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.
Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.

Answer(s): A,D

Explanation:

A is correct because defining a new platform event in Salesforce and publishing it with Process Builder when the opportunity status changes to Closed-Won is a valid way to trigger an integration with the ESB using the CometD protocol.

D is correct because enabling ESB to subscribe to the platform event using the CometD protocol and notifying the back-end ERP system to create the order asynchronously is a valid way to handle the integration with the ERP system using a publish-subscribe model.

B is incorrect because publishing to a platform event using the CometD protocol requires an Apex trigger, not a Process Builder process. Also, creating the order synchronously would not be advisable as it would introduce latency and dependency on the ERP system's availability.

C is incorrect because defining a new platform event in the back-end system for the order details would not be possible as platform events are Salesforce-specific objects that can only be defined within Salesforce.

Reference:

https://developer.salesforce.com/docs/atlas.en-
us.platform_events.meta/platform_events/platform_events_intro_emp.htm

https://developer.salesforce.com/docs/atlas.en-
us.platform_events.meta/platform_events/platform_events_subscribe.htm

https://developer.salesforce.com/docs/atlas.en-
us.platform_events.meta/platform_events/platform_events_publish_apex.htm

https://developer.salesforce.com/docs/atlas.en-
us.platform_events.meta/platform_events/platform_events_define.htm

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QUESTION: 29

A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.

Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?

Choose 2 answers

Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.

Answer(s): A,B

Explanation:

A is correct because including functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function, is a best practice for capturing requirements and ensuring alignment across different stakeholders1.

B is correct because conducting discovery workshops and presenting the solution back to the design authority or executive stakeholders is a best practice for validating the solution and obtaining feedback and approval1.

C is incorrect because conducting discovery workshops to create a user acceptance testing document is not the purpose of discovery workshops. User acceptance testing documents are created after the solution design is finalized and approved2.

D is incorrect because including the customer service team to provide detailed user stories prior to the discovery workshops is not necessary. User stories are created during the discovery workshops based on the business requirements and pain points identified by the stakeholders1.

Reference:

1: https://trailhead.salesforce.com/content/learn/modules/om-salesforce-order-management/om- discovery-workshops

2: https://trailhead.salesforce.com/content/learn/modules/om-salesforce-order-management/om- user-acceptance-testing

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QUESTION: 30

A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:

* Build an order management solution in B2C Commerce using order management APIs

* Purchase Salesforce Order Management

* Build a custom order management solution using their own development team

Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?

Choose 3 answers

Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.
B2C Commerce order management does not support complex or advanced use cases.
The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.
Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.
Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.

Answer(s): B,C,E

Explanation:

B is correct because B2C Commerce order management does not support complex or advanced use cases such as split shipments, backorders, partial cancellations, or returns3. Salesforce Order Management provides these capabilities out of the box or with minimal customization.

C is correct because Salesforce Order Management can be installed as a managed package in an existing Service Cloud org, which means that the existing Service Cloud implementation team can leverage their existing skills and knowledge to extend the product to meet the business needs.

E is correct because Salesforce Order Management shares the same database with Service Cloud, which eliminates the need for additional integration between the two systems. Other solutions would require building custom integration to synchronize data between different databases.

A is incorrect because Salesforce Order Management does not replace the Service Cloud Connector,

which is used to synchronize data between Service Cloud and B2C Commerce. Salesforce Order Management integrates with both Service Cloud and B2C Commerce using platform events and REST APIs.

D is incorrect because Salesforce Order Management does not support synchronizing orders from one B2C Commerce realm to multiple Salesforce orgs without customization. The standard integration assumes that there is a one-to-one relationship between a B2C Commerce realm and a Salesforce org.

Reference:

https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/ OrderManagement/OrderManagementOverview.html

https://help.salesforce.com/s/articleView?id=sf.om_order_management.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.om_installation.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.om_data_model.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.om_b2c_commerce_integration.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.om_b2c_commerce_integration_overview.htm&typ e=5

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Salesforce B2C-SOLUTION-ARCHITECT Exam (page: 6) Salesforce Certified B2C Solution Architec Updated on: 15-Feb-2026

QUESTION: 26

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QUESTION: 27

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QUESTION: 28

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QUESTION: 29

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QUESTION: 30

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Salesforce B2C-SOLUTION-ARCHITECT Exam (page: 6)
Salesforce Certified B2C Solution Architec
Updated on: 15-Feb-2026