Amazon
Avaya
Checkpoint
Cisco®
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL®
Juniper
Microsoft
MuleSoft
Okta
Palo Alto Networks
Salesforce
SAP
All Vendors
  1. Home
  2. Salesforce
  3. ADM-261

Salesforce ADM-261 Exam (page: 7)
Salesforce Service Cloud Administration (SU21)
Updated on: 01-Aug-2025

Viewing Page 7 of 73
ADM-261 PDF 355 Questions

Support engineers need to see a complete chronological list of field edits to a case, associated emails, case comments, and field edits to related objects in a single view while working on a case. How should this requirementbe met?

  1. Create a custom related list on the case.
  2. Create a custom view on the Case tab.
  3. Create a custom Visualforce page.
  4. Create a custom report.

Answer(s): C



What statement is true about the Salesforce Knowledge article lifecycle?

  1. Approval process CANNOT allow publishingof articles that have specific validation statuses
  2. Article permission sets allow agents to participate in the article publishing process
  3. Articles CANNOT be published until they are reviewed and validated by a qualified author
  4. Knowledge uses public groups as a way to assign users to specific tasks related to articles

Answer(s): B



Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.

Which three features could be implemented to support this? (Choose 3)

  1. Omni-Channel
  2. Page Layouts
  3. Record Types
  4. Support Processes
  5. Article Types

Answer(s): A,C,D



Which method can be used to route cases from social channels?

  1. use Twitter-to-case and add workflow rules to the case object.
  2. Enable Social Customer Service and add assignment rules to thecase object.
  3. Enable Social Network Profile and add workflow rules to the contact object.
  4. Enable Social Network Profile and add assignment rules to the case object.

Answer(s): B



Universal containers wants to implement Omni channel within service cloud for its representatives.

What is the first step required to configure Omni channel?

  1. Contact salesforce to have Omni channel enabled.
  2. Enable Omni channel in setup.
  3. Assign users to the Omni channel feature license.
  4. Assign users to Omni channel permissions.

Answer(s): B



Viewing Page 7 of 73



Share your comments for Salesforce ADM-261 exam with other users:

piyush keshari 7/7/2023 9:46:00 PM

true quesstions
Anonymous


B.A.J 11/6/2023 7:01:00 AM

i can´t believe ms asks things like this, seems to be only marketing material.
Anonymous


Guss 5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527
Anonymous


Rond65 8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).
UNITED STATES


Cheers 12/13/2023 9:55:00 AM

sometimes it may be good some times it may be
GERMANY


Sumita Bose 7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check
AUSTRALIA


Amit 9/7/2023 12:53:00 AM

very detailed explanation !
HONG KONG


FisherGirl 5/16/2022 10:36:00 PM

the interactive nature of the test engine application makes the preparation process less boring.
NETHERLANDS


Chiranthaka 9/20/2023 11:15:00 AM

very useful.
Anonymous


SK 7/15/2023 3:51:00 AM

complete question dump should be made available for practice.
Anonymous


Gamerrr420 5/25/2022 9:38:00 PM

i just passed my first exam. i got 2 exam dumps as part of the 50% sale. my second exam is under work. once i write that exam i report my result. but so far i am confident.
AUSTRALIA


Kudu hgeur 9/21/2023 5:58:00 PM

nice create dewey stefen
CZECH REPUBLIC


Anorag 9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.
CANADA


Nathan 1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.
UNITED STATES


1 10/28/2023 7:32:00 AM

great sharing
Anonymous


Anand 1/20/2024 10:36:00 AM

very helpful
UNITED STATES


Kumar 6/23/2023 1:07:00 PM

thanks.. very helpful
FRANCE


User random 11/15/2023 3:01:00 AM

i registered for 1z0-1047-23 but dumps qre available for 1z0-1047-22. help me with this...
UNITED STATES


kk 1/17/2024 3:00:00 PM

very helpful
UNITED STATES


Raj 7/24/2023 10:20:00 AM

please upload oracle 1z0-1110-22 exam pdf
INDIA


Blessious Phiri 8/13/2023 11:58:00 AM

becoming interesting on the logical part of the cdbs and pdbs
Anonymous


LOL what a joke 9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers
UNITED STATES


Muhammad Rawish Siddiqui 12/9/2023 7:40:00 AM

question # 267: federated operating model is also correct.
SAUDI ARABIA


Mayar 9/22/2023 4:58:00 AM

its helpful alot.
Anonymous


Sandeep 7/25/2022 11:58:00 PM

the questiosn from this braindumps are same as in the real exam. my passing mark was 84%.
INDIA


Eman Sawalha 6/10/2023 6:09:00 AM

it is an exam that measures your understanding of cloud computing resources provided by aws. these resources are aligned under 6 categories: storage, compute, database, infrastructure, pricing and network. with all of the services and typees of services under each category
GREECE


Mars 11/16/2023 1:53:00 AM

good and very useful
TAIWAN PROVINCE OF CHINA


ronaldo7 10/24/2023 5:34:00 AM

i cleared the az-104 exam by scoring 930/1000 on the exam. it was all possible due to this platform as it provides premium quality service. thank you!
UNITED STATES


Palash Ghosh 9/11/2023 8:30:00 AM

easy questions
Anonymous


Noor 10/2/2023 7:48:00 AM

could you please upload ad0-127 dumps
INDIA


Kotesh 7/27/2023 2:30:00 AM

good content
Anonymous


Biswa 11/20/2023 9:07:00 AM

understanding about joins
Anonymous


Jimmy Lopez 8/25/2023 10:19:00 AM

please upload oracle cloud infrastructure 2023 foundations associate exam braindumps. thank you.
Anonymous


Lily 4/24/2023 10:50:00 PM

questions made studying easy and enjoyable, passed on the first try!
UNITED STATES