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  1. Home
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  3. ADM-261

Salesforce ADM-261 Exam (page: 12)
Salesforce Service Cloud Administration (SU21)
Updated on: 06-Aug-2025

Viewing Page 12 of 73
ADM-261 PDF 355 Questions

Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved?

  1. Customer view of case tab
  2. Custom Visual force page
  3. Custom report
  4. Customrelated list

Answer(s): B



Universal Containers wants to letits customers interact real-time with support agents from their computers and mobile devices.

What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Universal Containers customers are encouraged to submit web cases when they find errors or omissions in product documentation. The information is captures on a case with the "Errata" record type. The Technical Writing Manager would liketo send an email to the customer that includes details of the correction process.

What should a consultant recommend to meet this requirement?

  1. Create a workflow rule and email alert action that sends an email to the case contact when a case with the"Errata" record type is created
  2. Create an auto-response rule that sends an email to the case contact when a case with the "Errata" record type is created
  3. Create an Apex trigger that sends an email to the case contact when a case with the "Errata" record type is created
  4. Create an assignment rule that sends an email to the case contact when a case with the "Errata" record type is created

Answer(s): A



Universal Containers is launching a full line ofnew products and Service Cloud should support the following requirements:

· Agents need to collaborate with other teams.

· The product development team needs to be alerted on high-priority cases for specific products.

Which solution will meet these requirements?

  1. Use Process Builder for notifications and case teams to monitor cases.
  2. Use Process Builder for notifications and account teams to monitor cases.
  3. Use escalation rules for notifications and account teams to monitor cases.
  4. Use escalation rules for notifications and case teams to monitor cases.

Answer(s): A



Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.

What should a consultantrecommend to meet this requirement?

  1. Social Persona tor Twitter and Facebook.
  2. Social Media Marketing message tagging.
  3. Social Customer Service for Twitter and Facebook.
  4. Einstein Bot social queues.

Answer(s): A



Viewing Page 12 of 73



Share your comments for Salesforce ADM-261 exam with other users:

Sarah 6/13/2023 1:42:00 PM

anyone use this? the question dont seem to follow other formats and terminology i have been studying im getting worried
CANADA


Shuv 10/3/2023 8:19:00 AM

good questions
UNITED STATES


Reb974 8/5/2023 1:44:00 AM

hello are these questions valid for ms-102
CANADA


Mchal 7/20/2023 3:38:00 AM

some questions are wrongly answered but its good nonetheless
POLAND


Sonbir 8/8/2023 1:04:00 PM

how to get system serial number using intune
Anonymous


Manju 10/19/2023 1:19:00 PM

is it really helpful to pass the exam
Anonymous


LeAnne Hair 8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review
UNITED STATES


Abdul SK 9/28/2023 11:42:00 PM

kindy upload
Anonymous


Aderonke 10/23/2023 12:53:00 PM

fantastic assessment on psm 1
UNITED KINGDOM


SAJI 7/20/2023 2:51:00 AM

56 question correct answer a,b
Anonymous


Raj Kumar 10/23/2023 8:52:00 PM

thank you for providing the q bank
CANADA


piyush keshari 7/7/2023 9:46:00 PM

true quesstions
Anonymous


B.A.J 11/6/2023 7:01:00 AM

i can´t believe ms asks things like this, seems to be only marketing material.
Anonymous


Guss 5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527
Anonymous


Rond65 8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).
UNITED STATES


Cheers 12/13/2023 9:55:00 AM

sometimes it may be good some times it may be
GERMANY


Sumita Bose 7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check
AUSTRALIA


Amit 9/7/2023 12:53:00 AM

very detailed explanation !
HONG KONG


FisherGirl 5/16/2022 10:36:00 PM

the interactive nature of the test engine application makes the preparation process less boring.
NETHERLANDS


Chiranthaka 9/20/2023 11:15:00 AM

very useful.
Anonymous


SK 7/15/2023 3:51:00 AM

complete question dump should be made available for practice.
Anonymous


Gamerrr420 5/25/2022 9:38:00 PM

i just passed my first exam. i got 2 exam dumps as part of the 50% sale. my second exam is under work. once i write that exam i report my result. but so far i am confident.
AUSTRALIA


Kudu hgeur 9/21/2023 5:58:00 PM

nice create dewey stefen
CZECH REPUBLIC


Anorag 9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.
CANADA


Nathan 1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.
UNITED STATES


1 10/28/2023 7:32:00 AM

great sharing
Anonymous


Anand 1/20/2024 10:36:00 AM

very helpful
UNITED STATES


Kumar 6/23/2023 1:07:00 PM

thanks.. very helpful
FRANCE


User random 11/15/2023 3:01:00 AM

i registered for 1z0-1047-23 but dumps qre available for 1z0-1047-22. help me with this...
UNITED STATES


kk 1/17/2024 3:00:00 PM

very helpful
UNITED STATES


Raj 7/24/2023 10:20:00 AM

please upload oracle 1z0-1110-22 exam pdf
INDIA


Blessious Phiri 8/13/2023 11:58:00 AM

becoming interesting on the logical part of the cdbs and pdbs
Anonymous


LOL what a joke 9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers
UNITED STATES


Muhammad Rawish Siddiqui 12/9/2023 7:40:00 AM

question # 267: federated operating model is also correct.
SAUDI ARABIA