Amazon
Avaya
Cisco
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL
Juniper
Microsoft
NVIDIA
Okta
Palo Alto Networks
Salesforce
All Vendors
  1. Home
  2. Salesforce
  3. ADM-261

Salesforce ADM-261 Exam (page: 12)
Salesforce Service Cloud Administration (SU21)
Updated on: 15-Feb-2026

Viewing Page 12 of 73
ADM-261 PDF 355 Questions

Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved?

  1. Customer view of case tab
  2. Custom Visual force page
  3. Custom report
  4. Customrelated list

Answer(s): B



Universal Containers wants to letits customers interact real-time with support agents from their computers and mobile devices.

What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Universal Containers customers are encouraged to submit web cases when they find errors or omissions in product documentation. The information is captures on a case with the "Errata" record type. The Technical Writing Manager would liketo send an email to the customer that includes details of the correction process.

What should a consultant recommend to meet this requirement?

  1. Create a workflow rule and email alert action that sends an email to the case contact when a case with the"Errata" record type is created
  2. Create an auto-response rule that sends an email to the case contact when a case with the "Errata" record type is created
  3. Create an Apex trigger that sends an email to the case contact when a case with the "Errata" record type is created
  4. Create an assignment rule that sends an email to the case contact when a case with the "Errata" record type is created

Answer(s): A



Universal Containers is launching a full line ofnew products and Service Cloud should support the following requirements:

· Agents need to collaborate with other teams.

· The product development team needs to be alerted on high-priority cases for specific products.

Which solution will meet these requirements?

  1. Use Process Builder for notifications and case teams to monitor cases.
  2. Use Process Builder for notifications and account teams to monitor cases.
  3. Use escalation rules for notifications and account teams to monitor cases.
  4. Use escalation rules for notifications and case teams to monitor cases.

Answer(s): A



Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.

What should a consultantrecommend to meet this requirement?

  1. Social Persona tor Twitter and Facebook.
  2. Social Media Marketing message tagging.
  3. Social Customer Service for Twitter and Facebook.
  4. Einstein Bot social queues.

Answer(s): A



Viewing Page 12 of 73



Share your comments for Salesforce ADM-261 exam with other users:

CV 9/9/2023 1:54:00 PM

its time to comptia sec+
GREECE


SkepticReader 8/1/2023 8:51:00 AM

question 35 has an answer for a different question. i believe the answer is "a" because it shut off the firewall. "0" in registry data means that its false (aka off).
UNITED STATES


Nabin 10/16/2023 4:58:00 AM

helpful content
MALAYSIA


Blessious Phiri 8/15/2023 3:19:00 PM

oracle 19c is complex db
Anonymous


Sreenivas 10/24/2023 12:59:00 AM

helpful for practice
Anonymous


Liz 9/11/2022 11:27:00 PM

support team is fast and deeply knowledgeable. i appreciate that a lot.
UNITED STATES


Namrata 7/15/2023 2:22:00 AM

helpful questions
Anonymous


lipsa 11/8/2023 12:54:00 PM

thanks for question
Anonymous


Eli 6/18/2023 11:27:00 PM

the software is provided for free so this is a big change. all other sites are charging for that. also that fucking examtopic site that says free is not free at all. you are hit with a pay-wall.
EUROPEAN UNION


open2exam 10/29/2023 1:14:00 PM

i need exam questions nca 6.5 any help please ?
Anonymous


Gerald 9/11/2023 12:22:00 PM

just took the comptia cybersecurity analyst (cysa+) - wished id seeing this before my exam
UNITED STATES


ryo 9/10/2023 2:27:00 PM

very helpful
MEXICO


Jamshed 6/20/2023 4:32:00 AM

i need this exam
PAKISTAN


Roberto Capra 6/14/2023 12:04:00 PM

nice questions... are these questions the same of the exam?
Anonymous


Synt 5/23/2023 9:33:00 PM

need to view
UNITED STATES


Vey 5/27/2023 12:06:00 AM

highly appreciate for your sharing.
CAMBODIA


Tshepang 8/18/2023 4:41:00 AM

kindly share this dump. thank you
Anonymous


Jay 9/26/2023 8:00:00 AM

link plz for download
UNITED STATES


Leo 10/30/2023 1:11:00 PM

data quality oecd
Anonymous


Blessious Phiri 8/13/2023 9:35:00 AM

rman is one good recovery technology
Anonymous


DiligentSam 9/30/2023 10:26:00 AM

need it thx
Anonymous


Vani 8/10/2023 8:11:00 PM

good questions
NEW ZEALAND


Fares 9/11/2023 5:00:00 AM

good one nice revision
Anonymous


Lingaraj 10/26/2023 1:27:00 AM

i love this thank you i need
Anonymous


Muhammad Rawish Siddiqui 12/5/2023 12:38:00 PM

question # 142: data governance is not one of the deliverables in the document and content management context diagram.
SAUDI ARABIA


al 6/7/2023 10:25:00 AM

most answers not correct here
Anonymous


Bano 1/19/2024 2:29:00 AM

what % of questions do we get in the real exam?
UNITED STATES


Oliviajames 10/25/2023 5:31:00 AM

i just want to tell you. i took my microsoft az-104 exam and passed it. your program was awesome. i especially liked your detailed questions and answers and practice tests that made me well-prepared for the exam. thanks to this website!!!
UNITED STATES


Divya 8/27/2023 12:31:00 PM

all the best
UNITED STATES


KY 1/1/2024 11:01:00 PM

very usefull document
Anonymous


Arun 9/20/2023 4:52:00 PM

nice and helpful questions
INDIA


Joseph J 7/11/2023 2:53:00 PM

i found the questions helpful
UNITED STATES


Meg 10/12/2023 8:02:00 AM

q 105 . ans is d
INDIA


Navaneeth S 7/14/2023 7:57:00 AM

i have interest to get a sybase iq dba certification
UNITED STATES