Amazon
Avaya
Cisco
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL
Juniper
Microsoft
NVIDIA
Okta
Palo Alto Networks
Salesforce
All Vendors
  1. Home
  2. Salesforce
  3. ADM-261

Salesforce ADM-261 Exam (page: 1)
Salesforce Service Cloud Administration (SU21)
Updated on: 12-Feb-2026

Viewing Page 1 of 73
ADM-261 PDF 355 Questions

Universal Containers hascreated Permission Sets granting access to objects and fields in one of its sandboxes.

How should a consultant deploy these Permission Sets to Production?

  1. Use a Change Set
  2. Manually re-create the Permission Sets
  3. Create an Unmanaged Package
  4. Publish a Managed Package

Answer(s): A



What should a consultant recommend to ensure chat requests contain enough information for reps to effectively respond?

  1. Customize the lightning console that page.
  2. Configure a chat validation rule.
  3. Customize the pre-chat form.
  4. Configure lightning guidedengagement.

Answer(s): C



Which two solutions should Universal Containers consider to increaseContact Center Agent productivity? (Choose 2)

  1. Enable templates for written responses.
  2. Increase the number of agents.
  3. Improve the agent interface.
  4. Employ surveys to confirm customer satisfaction.

Answer(s): A,D



Universal Containers (UC) is updating theService Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.

What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app m developer org and use an unmanaged package to deploy to production.

Answer(s): D



Universal Containers (UC) wants customers to be notified by email when their issue is resolved. The notification should contain a reference link in the form of their case number. The customer should be able to click the link and be redirected to the resolved case in UC's Community. Which three features must be configured to accomplish this? (Choose 3)

  1. Email Alert
  2. Email Relay
  3. Email Template
  4. Assignment Rule
  5. Workfl

Answer(s): A,C,E



Viewing Page 1 of 73



Share your comments for Salesforce ADM-261 exam with other users:

Divya 8/2/2023 6:54:00 AM

need more q&a to go ahead
Anonymous


Rakesh 10/6/2023 3:06:00 AM

question 59 - a newly-created role is not assigned to any user, nor granted to any other role. answer is b https://docs.snowflake.com/en/user-guide/security-access-control-overview
Anonymous


Nik 11/10/2023 4:57:00 AM

just passed my exam today. i saw all of these questions in my text today. so i can confirm this is a valid dump.
HONG KONG


Deep 6/12/2023 7:22:00 AM

needed dumps
INDIA


tumz 1/16/2024 10:30:00 AM

very helpful
UNITED STATES


NRI 8/27/2023 10:05:00 AM

will post once the exam is finished
UNITED STATES


kent 11/3/2023 10:45:00 AM

relevant questions
Anonymous


Qasim 6/11/2022 9:43:00 AM

just clear exam on 10/06/2202 dumps is valid all questions are came same in dumps only 2 new questions total 46 questions 1 case study with 5 question no lab/simulation in my exam please check the answers best of luck
Anonymous


Cath 10/10/2023 10:09:00 AM

q.112 - correct answer is c - the event registry is a module that provides event definitions. answer a - not correct as it is the definition of event log
VIET NAM


Shiji 10/15/2023 1:31:00 PM

good and useful.
INDIA


Ade 6/25/2023 1:14:00 PM

good questions
Anonymous


Praveen P 11/8/2023 5:18:00 AM

good content
UNITED STATES


Anastasiia 12/28/2023 9:06:00 AM

totally not correct answers. 21. you have one gcp account running in your default region and zone and another account running in a non-default region and zone. you want to start a new compute engine instance in these two google cloud platform accounts using the command line interface. what should you do? correct: create two configurations using gcloud config configurations create [name]. run gcloud config configurations activate [name] to switch between accounts when running the commands to start the compute engine instances.
Anonymous


Priyanka 7/24/2023 2:26:00 AM

kindly upload the dumps
Anonymous


Nabeel 7/25/2023 4:11:00 PM

still learning
Anonymous


gure 7/26/2023 5:10:00 PM

excellent way to learn
UNITED STATES


ciken 8/24/2023 2:55:00 PM

help so much
Anonymous


Biswa 11/20/2023 9:28:00 AM

understand sql col.
Anonymous


Saint Pierre 10/24/2023 6:21:00 AM

i would give 5 stars to this website as i studied for az-800 exam from here. it has all the relevant material available for preparation. i got 890/1000 on the test.
Anonymous


Rose 7/24/2023 2:16:00 PM

this is nice.
Anonymous


anon 10/15/2023 12:21:00 PM

q55- the ridac workflow can be modified using flow designer, correct answer is d not a
UNITED STATES


NanoTek3 6/13/2022 10:44:00 PM

by far this is the most accurate exam dumps i have ever purchased. all questions are in the exam. i saw almost 90% of the questions word by word.
UNITED STATES


eriy 11/9/2023 5:12:00 AM

i cleared the az-104 exam by scoring 930/1000 on the exam. it was all possible due to this platform as it provides premium quality service. thank you!
UNITED STATES


Muhammad Rawish Siddiqui 12/8/2023 8:12:00 PM

question # 232: accessibility, privacy, and innovation are not data quality dimensions.
SAUDI ARABIA


Venkat 12/27/2023 9:04:00 AM

looks wrong answer for 443 question, please check and update
Anonymous


Varun 10/29/2023 9:11:00 PM

great question
Anonymous


Doc 10/29/2023 9:36:00 PM

question: a user wants to start a recruiting posting job posting. what must occur before the posting process can begin? 3 ans: comment- option e is incorrect reason: as part of enablement steps, sap recommends that to be able to post jobs to a job board, a user need to have the correct permission and secondly, be associated with one posting profile at minimum
UNITED KINGDOM


It‘s not A 9/17/2023 5:31:00 PM

answer to question 72 is d [sys_user_role]
Anonymous


indira m 8/14/2023 12:15:00 PM

please provide the pdf
UNITED STATES


ribrahim 8/1/2023 6:05:00 AM

hey guys, just to let you all know that i cleared my 312-38 today within 1 hr with 100 questions and passed. thank you so much brain-dumps.net all the questions that ive studied in this dump came out exactly the same word for word "verbatim". you rock brain-dumps.net!!! section name total score gained score network perimeter protection 16 11 incident response 10 8 enterprise virtual, cloud, and wireless network protection 12 8 application and data protection 13 10 network défense management 10 9 endpoint protection 15 12 incident d
SINGAPORE


Andrew 8/23/2023 6:02:00 PM

very helpful
Anonymous


latha 9/7/2023 8:14:00 AM

useful questions
GERMANY


ibrahim 11/9/2023 7:57:00 AM

page :20 https://exam-dumps.com/snowflake/free-cof-c02-braindumps.html?p=20#collapse_453 q 74: true or false: pipes can be suspended and resumed. true. desc.: pausing or resuming pipes in addition to the pipe owner, a role that has the following minimum permissions can pause or resume the pipe https://docs.snowflake.com/en/user-guide/data-load-snowpipe-intro
FINLAND


Franklin Allagoa 7/5/2023 5:16:00 AM

i want hcia exam dumps
Anonymous