Pegasystems PEGACPLSA88V1 Exam Questions in PDF and Online

QUESTION: 11

A Customer Service application requires customer data assembled from multiple external systems. The customer data is captured by a parent case. Subcases of that parent case need to reference the same customer data.The customer data must be as current as possible.
Which two options are used as part of the solution? (Choose Two)

Have each subcase load a portion of the customer data prior to updating the parent case.
Use the Snapshot data access pattern to capture the customer data prior to subcase spin off.
Load the customer data in parallel using the Load -Data Page and Connect-Wair methods.
Use the System of Record (SOR) data access pattern when capturing the customer data.

Answer(s): C,D

Explanation:

When designing a solution that requires customer data from multiple external systems and ensuring it is as current as possible, consider the following:
Parallel Data Loading: Use the Load-Data Page and Connect-Wait methods to load the data in parallel. This approach improves performance by reducing the time taken to gather the required customer data since multiple data sources are queried simultaneously. System of Record (SOR) Pattern: Employ the System of Record (SOR) data access pattern to fetch the most current customer data from the external systems directly. This ensures that the data used is up- to-date and reflects the latest information available from the source systems.

Reference:

Pega Platform documentation on data pages, Connect-Wait methods, and data access patterns.

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QUESTION: 12

MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. AM claims are processed within 30 days.
MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.
Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?

Use an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for every assignment that matches the selection criteria.
Use the assignment SLA to increment the pyUnjerncyAssiqnAdjust value by 1 every day the claim is in an open status.
Use a declare expression to increment the pytJrgcncyAsp/gnAdjur.t value to 1.
When a claim processor opens the assignment, the urgency is increased by 1.
Use the overall SLA to increment the pyUrgencyAssignAdjust value by 1. Reset the goal date to the following day

Answer(s): A

Explanation:

To ensure claim processors work on the most urgent claims first, consider the following approach:
Advanced Agent: Implement an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for each assignment that meets the selection criteria. This agent can run at the start of each day to update the urgency of all claims in the PendingProcessing workbasket.
Dedicated Node: Using a dedicated node ensures that the urgency update process does not interfere with other application processes and can handle the large volume of claims efficiently.

Reference:

Pega Platform documentation on advanced agents and configuring assignment urgency.

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QUESTION: 13

While configuring GetNextWork, overriding the System Settings rule GetNextWork__WorkBasketUrgencyThreshold imposes a minimum cutoff value for assignment urgency.
Which statement accurately depicts the system behavior when the GetNextWork_WorkBaseketUrgencyThreshold setting is overridden?

The override ignores other criteria in GetNextWork.
The override causes the application to revisit workbaskets for assignments with lower urgency.
The override causes a search of only those assignments with the urgency higher than the threshold value.
The override causes a search of all assignments in a work queue that equal or exceed the set urgency threshold.

Answer(s): C

Explanation:

When the GetNextWork_WorkBasketUrgencyThreshold setting is overridden, the system behavior changes as follows:
Urgency Threshold: The system will search for assignments in the work queue that have an urgency higher than the specified threshold value. This means that only the assignments meeting or exceeding this urgency level will be considered for processing. Filtering Assignments: This filtering ensures that only the most urgent tasks are prioritized and assigned, improving efficiency and focus on critical work items.

Reference:

Pega Platform documentation on GetNextWork and system settings.

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QUESTION: 14

You need to create custom workspaces for the manager and for the Customer service representative (CSR), Also, you are asked to display some properties in custom formats that arc not supported by Pega.
Which approach satisfies these requirements?

Each access group can use separate portals, harnesses, and sections. Use Specialty Components and use XML to pass data.
Level age the Case Manager and Case Worker as reference points to create new portals, if required. Use Special Components and use JSON to pass data.
Create different harnesses for each user's workspace. New portal rules are not needed. Define Specialty Components and use JSON to pass data.
Identify the functionality required for each portal. Customize the portal either by modifying the section or harness. Use Specialty Components and use XML to pass data.

Answer(s): A

Explanation:

To create custom workspaces for different user roles and display custom formatted properties:
Separate Portals and Harnesses: Define separate portals, harnesses, and sections for each access group (managers and customer service representatives). This approach allows you to tailor the user interface and functionality according to the specific needs of each role. Specialty Components and XML: Use Specialty Components to create custom formats for properties.

XML can be used to pass data in and out of these components, allowing for complex and specialized data handling.

Reference:

Pega Platform documentation on portals, harnesses, and using Specialty Components with XML.

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QUESTION: 15

You want to avoid creating unnecessary case-related properties and views.
Which three actions do you take to accomplish this goal? (Choose Three)

Define most of the properties and sections at the work pool level.
Create a data type (if required) that corresponds to the case type.
Use the data reference field type in a case type's data model tab.
Drag and-drop a field group when defining a case view.
Define case type views using ".page.property" syntax.

Answer(s): A,B,C

Explanation:

To avoid creating unnecessary case-related properties and views:
Work Pool Level Definitions: Define most properties and sections at the work pool level to ensure they are reusable across multiple case types. This approach reduces redundancy and simplifies maintenance.
Data Types: Create data types that correspond to the case type when necessary. This helps in organizing related data and promotes reuse.
Data Reference Field Type: Use the data reference field type in the case type's data model tab. This allows you to link to existing data types without duplicating properties, maintaining data integrity and reducing redundancy.

Reference:

Pega Platform documentation on data modeling, work pools, and data reference field types.

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Pegasystems Certified Pega Lead System Architecture 8.8 PEGACPLSA88V1 Exam Questions in PDF

Free Pegasystems PEGACPLSA88V1 Dumps Questions (page: 3)

QUESTION: 11

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QUESTION: 12

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QUESTION: 13

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QUESTION: 14

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QUESTION: 15

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