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  1. Home
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  3. 1Z0-1064

Oracle 1Z0-1064 Exam (page: 1)
Oracle Engagement Cloud 2019 Implementations Essentials
Updated on: 28-Sep-2025

Viewing Page 1 of 17
1Z0-1064 PDF 76 Questions

What three things should you do once you have established a global default coverage?

  1. Create an ESS job to Monitor Service Request Milestones.
  2. Create an ESS job to Aggregate Service Requests.
  3. Use Application Composer to configure warning emails about milestone compliance events.
  4. Use Application Composer to include milestones on the Service Request Layout if desired.

Answer(s): A,B,D



Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.

What could be causing this behavior?

  1. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
  2. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
  3. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
  4. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

Answer(s): B



Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

  1. Add an extension column to the milestone object to hold the warning threshold value.
  2. Configure an analytics report showing milestones in warning status.
  3. Specify the warning threshold for the milestone in the standard coverages.
  4. Create standard text to be posted to the message thread.
  5. Configure the email template to be used for notification.
  6. Configure an object workflow action to send the email when the milestone status changes to warning.

Answer(s): B,C,E



Which two are required to publish a completed Digital Customer Service (DCS) application?

  1. a single "publish" action to complete the task
  2. nothing (DCS applications are always available to all users.)
  3. moving the application to Staging and subsequently to Production status
  4. system administrator approval

Answer(s): B,C



Which three statements are true about building Digital Customer Service (DCS) applications?

  1. Many DCS applications can be active in production at the same time.
  2. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
  3. Only one version of a DCS application can be active in production at any time.
  4. DCS application can be embedded in other sites.

Answer(s): B,C,D



Viewing Page 1 of 17



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