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  1. Home
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  3. 1Z0-1037-22

Oracle 1Z0-1037-22 Exam (page: 1)
Oracle Knowledge Management 2022 Implementation Professional
Updated on: 12-Aug-2025

Viewing Page 1 of 16
1Z0-1037-22 PDF 70 Questions

Which two statements are true about exporting report data? (Choose two.)

  1. It can be exported as a Word doc.
  2. It can be exported only as an .xlsx Excel file.
  3. It can be exported in XML format.
  4. It can be exported to a character-delimited file.
  5. It can be exported in PDF format.
  6. It can be exported using only absolute HTML layouts.

Answer(s): C,D



Which two statements are true about replacement tokens? (Choose two.)

  1. They enable re-use of existing content of any data type in variables.
  2. They enable management of standardized content from a single resource.
  3. They enable creation and storage of complex content consisting of integrated text and images multiple times.
  4. They enable re-use of content in a standardized form.

Answer(s): B,D

Explanation:

Replacement tokens enable you to do the following:


Reference:

Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25



What is the purpose of an SLA in Knowledge base?

  1. to group and refine related answers based on the product and the service level
  2. to provide access to the answers based on the customer service level agreement matching the answers' access level
  3. to give permission to users to add questions in a forum based on the service level
  4. to rank customers based on the number of answers posted in a forum based on the service level

Answer(s): B

Explanation:

Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.

Table Service Level Agreement Options, Example



Picture 1


Reference:

https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm



After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

  1. 1000
  2. 100
  3. 50
  4. 500

Answer(s): B

Explanation:

If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams.


Reference:

Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70



You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.

Which two issues might be causing the problem? (Choose two.)

  1. There is no answer content added to the answer article.
  2. There is no display position defined for the answer article.
  3. The answer status is not set to public or custom status of status type "public".
  4. The answer article is not assigned to any staff member/staff agent.
  5. There is no search term added in the answer keyword list.
  6. The answer is not assigned to any product/category that is visible to a customer.

Answer(s): C,F

Explanation:

In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.

C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.

F: Products and categories--The visibility settings for the products and categories associated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.


Reference:

https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm



Viewing Page 1 of 16



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