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  1. Home
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  3. 1Z0-1003

Oracle 1Z0-1003 Exam (page: 1)
Oracle Field Service Cloud Service 2019 Implementation Essentials
Updated on: 28-Sep-2025

Viewing Page 1 of 28
1Z0-1003 PDF 132 Questions

Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.

Which two options fulfill that customer requirement?

  1. Assign all work zones at the parent level in the Resource Tree.
  2. Create a single work zone with no work zone keys and assign it to all resources
  3. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.
  4. Deselect "work zone support" in the routing plan configuration screen for all routing plans.
  5. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.

Answer(s): A,E



When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?

  1. Option A
  2. Option B
  3. Option C
  4. Option D
  5. Option E

Answer(s): D



What happens when you enable the assignment parameter "Limit work by points"?

  1. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
  2. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
  3. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
  4. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

Answer(s): D


Reference:

https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf



A customer wants to add or update multiple activities from a single API call from their middleware. Which two options are viable and support the requirement?

  1. Core REST API "activities" request
  2. Inbound SOAP API "update_activity" command
  3. Core REST API "activities/custom-actions/bulkUpdate" request
  4. Inbound SOAP API "add_activity" command

Answer(s): A,D



Which option correctly describes the Time Limit setting within a routing plan?

  1. A routing plan will be stopped once its runtime duration reaches the Time Limit.
  2. A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.
  3. No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.
  4. The Time Limit setting controls whether overtime is allowed for the routing plan.

Answer(s): A


Reference:

https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/FARCU.pdf



Viewing Page 1 of 28



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