You have an Azure AD tenant that contains a user named Admin1.
You need to ensure that Admin1 can perform only the following tasks:
• From the Microsoft 365 admin center, create and manage service requests.
• From the Microsoft 365 admin center, read and configure service health.
• From the Azure portal, create and manage support tickets.
The solution must minimize administrative effort.
What should you do?
- Create an administrative unit and add Admin1.
- Enable Azure AD Privileged Identity Management (PIM) for Admin1.
- Assign Admin1 the Helpdesk Administrator role.
- Create a custom role and assign the role to Admin1.
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