ITIL Foundation (Version 5)
Updated 12-Apr-2026
Access free ITILFND V5 actual exam questions, verified answers and AI-powered explanations.
Which element of the operating model refers to third parties contributing to value creation activities?
Answer(s): A
The operating model element that refers to third parties contributing to value creation activities is partners and suppliers, as it describes how external organizations support the service provider through goods, services, and expertise to help create and deliver value.
What does sustainability assure in the context of a service or product?
Answer(s): B
Sustainability assures that a service or product continually meets requirements for environmental responsibility, ensuring that its design, delivery, and operation minimize negative environmental impact over time.
Which of the following describes a sponsor within a consumer organization?
Answer(s): D
A sponsor within a consumer organization is the role that authorizes the budget for service consumption, ensuring that funding is approved to obtain and use the service.
Which of the following BEST describes an operating model?
An operating model is a conceptual and visual representation of how an organization works to co-create value with its customers, showing how its components and activities integrate and interact to deliver products and services.
How do service providers contribute to the creation of service value for consumers?
Service providers contribute to service value by reducing risks and providing specialized resources and capabilities that consumers may not possess, enabling consumers to achieve desired outcomes more effectively.
Which is the main form of service interaction between service consumers and digital services?
Answer(s): C
The main form of service interaction between service consumers and digital services is access to resources, as consumers typically use digital capabilities, applications, or infrastructure provided by the service provider without transferring ownership.
Why do many digital service providers aim to reduce or eliminate service actions?
Many digital service providers aim to reduce or eliminate service actions to streamline operations and increase consistency by relying more on automation, enabling faster, more reliable, and scalable service delivery with less manual intervention.
Which chapter of a practice guide provides recommendations for the successful automation of the practice?
The Information and technology chapter of a practice guide provides recommendations for the successful automation of the practice, as it addresses the tools, systems, and technological considerations that enable and support automation.
Share your comments for ITIL ITILFND V5 exam with other users:
Mogae Malapela 4/8/2026 6:37:56 AM
This is very interesting