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  3. ITILFND V5

ITIL ITILFND V5 Exam (page: 1)
ITIL Foundation (Version 5)
Updated on: 28-Feb-2026

Viewing Page 1 of 6
ITILFND V5 PDF 40 Questions

Which element of the operating model refers to third parties contributing to value creation activities?

  1. Partners and suppliers
  2. Value streams and processes
  3. Value chain
  4. Organizations and people

Answer(s): A

Explanation:

The operating model element that refers to third parties contributing to value creation activities is partners and suppliers, as it describes how external organizations support the service provider through goods, services, and expertise to help create and deliver value.



What does sustainability assure in the context of a service or product?

  1. The service will meet the agreed requirements
  2. The service will continually meet requirements for environmental responsibility
  3. The service delivers the required functionality to meet business needs
  4. The service supports the performance of the consumer

Answer(s): B

Explanation:

Sustainability assures that a service or product continually meets requirements for environmental responsibility, ensuring that its design, delivery, and operation minimize negative environmental impact over time.



Which of the following describes a sponsor within a consumer organization?

  1. A person or group that has its own functions and authorities
  2. A person or group that authorizes a change
  3. The role that defines the requirements for a service
  4. The role that authorizes the budget for service consumption

Answer(s): D

Explanation:

A sponsor within a consumer organization is the role that authorizes the budget for service consumption, ensuring that funding is approved to obtain and use the service.



Which of the following BEST describes an operating model?

  1. A set of rules that ensures consistent decision-making and accountability within the organization
  2. A recommendation that guides an organization's actions and decisions in all circumstances
  3. A set of organizational resources designed for performing specific work or achieving a particular objective
  4. A conceptual and visual representation of how an organization co-creates value with its customers

Answer(s): D

Explanation:

An operating model is a conceptual and visual representation of how an organization works to co-create value with its customers, showing how its components and activities integrate and interact to deliver products and services.



How do service providers contribute to the creation of service value for consumers?

  1. They reduce risks and provide resources through specialization
  2. They eliminate the need for consumers to use any resources
  3. They replace consumers' responsibilities with their own services
  4. They determine the financial outcomes for consumers directly

Answer(s): A

Explanation:

Service providers contribute to service value by reducing risks and providing specialized resources and capabilities that consumers may not possess, enabling consumers to achieve desired outcomes more effectively.



Which is the main form of service interaction between service consumers and digital services?

  1. Transfer of goods
  2. Delivery of goods
  3. Access to resources
  4. Service actions

Answer(s): C

Explanation:

The main form of service interaction between service consumers and digital services is access to resources, as consumers typically use digital capabilities, applications, or infrastructure provided by the service provider without transferring ownership.



Why do many digital service providers aim to reduce or eliminate service actions?

  1. To strengthen direct personal engagement between users and support staff
  2. To ensure every service interaction is handled manually for better control
  3. To comply with financial and regulatory policies
  4. To streamline operations and increase consistency by relying more on automation

Answer(s): D

Explanation:

Many digital service providers aim to reduce or eliminate service actions to streamline operations and increase consistency by relying more on automation, enabling faster, more reliable, and scalable service delivery with less manual intervention.



Which chapter of a practice guide provides recommendations for the successful automation of the practice?

  1. Information and technology
  2. Partners and suppliers
  3. Organizations and people
  4. Value streams and processes

Answer(s): A

Explanation:

The Information and technology chapter of a practice guide provides recommendations for the successful automation of the practice, as it addresses the tools, systems, and technological considerations that enable and support automation.



Viewing Page 1 of 6



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