ITIL 4 Specialist Collaborate Assure and Improve Exam dumps PDF (Page: 2)

QUESTION: 9

A small organization is planning to migrate some of its IT systems from on-premise data center to a major cloud service provider.

What should the organization do to ensure that their systems and data are adequately protected from information security threats?

Keep all sensitive data on premise, migrate only non-critical systems
Employ a specialized service provider to protect the cloud-based data and systems
Update user agreements to transfer liability for possible data losses to the cloud service provider
Utilize information security capabilities offers by the cloud service provider and analyse the residual risks

Answer(s): D

Explanation:

Leveraging the cloud provider's built-in security capabilities ensures that best-practice security controls are applied. However, it is essential to analyze residual risks to understand what remains unmitigated and implement additional controls if necessary. This approach supports a shared responsibility model and aligns with good information security management practices.

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QUESTION: 10

A supplier provides business data that is critical to the organization's business. This supplier must log in to a server on the organization's network to update the data on a regular basis.

What should the organization use to ensure that only authorized supplier staff perform these updates?

Network isolation
Two factor authentication
Vulnerability assessments
Security incident and event management tools

Answer(s): B

Explanation:

Two-factor authentication (2FA) strengthens access control by requiring supplier staff to provide two forms of identification before accessing the server. This ensures that only authorized individuals can perform critical data updates, reducing the risk of unauthorized access.

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QUESTION: 11

An organization has a public website where customers can make purchases. The website has daily automated vulnerability assessments to make sure that it is protected from known attacks, and to detect some types of security breach.

What additional automation should the organization implement to help ensure security incidents are detected quickly?

Use regular automated vulnerability assessments to detect missing patches and updates
Automatically switch services away from any compromised servers to provide continual service to customers
Use automated data forensic tools to collect and save evidence before investigating incidents
Analyse transactions to identify unusual or unexpected customer behavior

Answer(s): D

Explanation:

Analyzing transactions for anomalies helps detect potential security incidents such as fraud, account compromise, or other malicious activity in real time. This behavior-based monitoring complements vulnerability assessments by focusing on detecting active threats and breaches as they occur.

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QUESTION: 12

To support an audit, an information security consultant wants to share with relevant teams a list of additional controls that are needed to protect the organization's assets.

What type of tool is BEST to assist with this?

Workflow management and collaboration tools
Monitoring and event management tools
Orchestration systems
SIEM tools

Answer(s): A

Explanation:

Workflow management and collaboration tools are best suited for sharing, tracking, and coordinating the implementation of additional controls across relevant teams. They support communication, task assignment, and status monitoring - making them ideal for organizing audit-related activities.

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QUESTION: 13

What TWO types of tool are the BEST to use to isolate a compromised server from the network?

1. Analysis and reporting tool
2. Workflow management and collaboration tool
3. SIEM tool
4. Knowledge management tool

1 and 2
2 and 3
3 and 4
1 and 4

Answer(s): B

Explanation:

SIEM tools (3) can detect and alert on security incidents in real time, enabling rapid response to a compromised server.
Workflow management and collaboration tools (2) help coordinate the isolation process across teams, ensuring timely and controlled action.

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QUESTION: 14

A large organization has a small centralized information security management team, but most information security work is devolved to the many independent product teams. The central team defines policy, and makes recommendations about tools and automation, but each product team makes its own decisions about how to meet the policy.

What is the BEST approach to ensure information security is managed consistently across this organization?

Security experts in the product teams should report directly to the centralized information security management team
The centralized team should create an information security center of excellence to help the security experts collaborate
The centralized team should produce detailed process documentation to be followed by all product teams
The organization should adopt a security standard such as ISO/IEC 27001 and enforce its use across the product teams

Answer(s): B

Explanation:

A center of excellence enables decentralized teams to collaborate, share best practices, align on policy interpretation, and promote consistency in how security is implemented. This approach respects team autonomy while ensuring coordinated and coherent information security management across the organization.

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QUESTION: 15

Which activity is performed by an information security manager?

Representing the organization in strategic conversations with regulators
Conducting information security training and education
Defining the balance between business performance and information security
Governing security management employees across the organization

Answer(s): C

Explanation:

An information security manager is responsible for ensuring that security measures support business goals without unnecessarily hindering performance. This includes defining the appropriate balance between enabling operations and protecting information assets.

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QUESTION: 16

An organization has created recovery plans for dealing with a number of different possible security breaches.

Which process activity will be used to validate that these plans are effective?

The `assess control effectiveness' activity of the assessment and review process
The `containment and recovery' activity of the security incident management process
The `identify missing controls' activity of the assessment and review process
The `define and agree information security controls and plans' of the information security planning and implementation process

Answer(s): A

Explanation:

The `assess control effectiveness' activity is used to validate whether security controls and recovery plans work as intended. This includes testing and evaluating recovery plans for different breach scenarios to ensure they are effective and fit for purpose.

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ITIL ITIL 4 Specialist Collaborate Assure and Improve Exam (page: 2) ITIL 4 Specialist: Collaborate, Assure and Improve Updated on: 31-Mar-2026

QUESTION: 9

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QUESTION: 10

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QUESTION: 11

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QUESTION: 12

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QUESTION: 13

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QUESTION: 14

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QUESTION: 15

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QUESTION: 16

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ITIL ITIL 4 Specialist Collaborate Assure and Improve Exam (page: 2)
ITIL 4 Specialist: Collaborate, Assure and Improve
Updated on: 31-Mar-2026