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  3. ITIL 4 Leader Digital and IT Strategy

ITIL ITIL 4 Leader Digital and IT Strategy Exam (page: 1)
ITIL 4 Leader Digital and IT Strategy
Updated on: 31-Mar-2026

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ITIL 4 Leader Digital and IT Strategy PDF 60 Questions

Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

  1. Cannibalism
  2. Erosion
  3. Concurrence
  4. synergism

Answer(s): D



Which technique or framework can BEST help to identify a broad range of strategic risks?

  1. OKR
  2. PESTLE
  3. Customer analytics
  4. Portfolio optimization

Answer(s): B



An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.
Which is the BEST strategy to meet the demand in this market?

  1. Increase the amount of equipment, people, and other resources to deliver the services to the new market
  2. Create new business and operating models to address the specific requirements of the new market
  3. Replace the existing services or products with new or updated services or products for the new market
  4. Copy the current operating model and adapt it to meet the additional regulations for the new market

Answer(s): B



Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?

  1. Plan the transformation as a series of minor incremental improvements
  2. Plan a large-scale transformation, which will define the strategy
  3. Follow the guidance of a best practice digital transformation framework
  4. Define a digital strategy first, then base the transformation planning on it

Answer(s): D



A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are concerns that the technology the service provider plans to use is unreliable and causes service outages. The service provider is convinced that the new functionality will be popular and has decided to launch the changes despite the technical concerns.
Which risk attitude is this an example of?

  1. Risk-averse
  2. Risk-seeking
  3. Risk-tolerant
  4. Risk-neutral

Answer(s): B



An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?

  1. Deliver compulsory strategic awareness sessions regularly
  2. Ensure there is one common communication channel for the strategy
  3. Utilize metrics to ensure stall comply with the strategy
  4. Tallor strategic communications to the stakeholders preferences

Answer(s): D



An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

  1. Market relevance
  2. Omnichannel delivery
  3. Customer analytics
  4. Customer feedback

Answer(s): B



An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments

The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives
Which is the BEST approach to take when creating the business case(s)?

  1. Create one single business case that provides justification for all three initiatives
  2. Create one business case for the technology upgrade, and another for the remaining Initiatives
  3. Create three different business cases providing justification for each Initiative
  4. Create one business case for the organizational change, and another for the remaining Initiatives

Answer(s): C



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