Amazon
Avaya
Checkpoint
Cisco®
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL®
Juniper
Microsoft
MuleSoft
Okta
Palo Alto Networks
Salesforce
SAP
All Vendors
  1. Home
  2. ITIL®
  3. ITIL-4-FOUNDATION

ITIL® ITIL-4-FOUNDATION Exam (page: 1)
ITIL® 4 Foundation
Updated on: 28-Jul-2025

Viewing Page 1 of 46
ITIL-4-FOUNDATION PDF 347 Questions

How are target resolution times used in the 'incident management' practice?

  1. They are agreed, documented, and communicated to help set user expectations
  2. They are established, reviewed, and reported to ensure that customers are happy with the service
  3. They are initiated, approved, and managed to ensure that predictable responses are achieved
  4. They are scheduled, assessed and authorized to reduce the risk of service failures

Answer(s): A



Why should some service requests be fulfilled with no additional approvals?

  1. To ensure that spending is properly accounted for
  2. To ensure that information security requirements are met
  3. To streamline the fulfilment workflow
  4. To set user expectations for fulfilment times

Answer(s): C



What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

  1. Service offering
  2. Service provision
  3. Service management
  4. Service consumption

Answer(s): C



Which gives a user access to a system?

  1. Service requirement
  2. Service agreement
  3. Service consumption
  4. Service provision

Answer(s): D



Which statement about managing incidents is CORRECT?

  1. Low impact incidents should be resolved efficiently, making logging unnecessary
  2. The 'incident management' practice should use a single process regardless of the impact of the incident
  3. Low impact incidents should be resolved efficiently so the resource required is reduced
  4. Incidents with the lowest impact should be resolved first

Answer(s): C



Which statement about the service value chain is CORRECT?

  1. The service value chain converts value into demand
  2. Each value chain activity uses different combinations of practices to convert inputs into outputs
  3. Each value chain activity identifies a requirement for resources from an external supplier
  4. The service value chain uses value streams to describe a combination of consumers and providers

Answer(s): B



What describes how components and activities work together to facilitate value creation?

  1. The ITIL service value system
  2. The ITIL guiding principles
  3. The four dimensions of service management
  4. A service relationship

Answer(s): A



Which practice involves the management of vulnerabilities that were not identified before the service went live?

  1. Service request management
  2. Problem management
  3. Change control
  4. Service level management

Answer(s): B



Viewing Page 1 of 46



Share your comments for ITIL® ITIL-4-FOUNDATION exam with other users:

Dan 8/10/2023 4:19:00 PM

question 129 is completely wrong.
UNITED STATES


gayathiri 7/6/2023 12:10:00 AM

i need dump
UNITED STATES


Deb 8/15/2023 8:28:00 PM

love the site.
UNITED STATES


Michelle 6/23/2023 4:08:00 AM

can you please upload it back?
Anonymous


Ajay 10/3/2023 12:17:00 PM

could you please re-upload this exam? thanks a lot!
Anonymous


him 9/30/2023 2:38:00 AM

great about shared quiz
Anonymous


San 11/14/2023 12:46:00 AM

goood helping
Anonymous


Wang 6/9/2022 10:05:00 PM

pay attention to questions. they are very tricky. i waould say about 80 to 85% of the questions are in this exam dump.
UNITED STATES


Mary 5/16/2023 4:50:00 AM

wish you would allow more free questions
Anonymous


thomas 9/12/2023 4:28:00 AM

great simulation
Anonymous


Sandhya 12/9/2023 12:57:00 AM

very g inood
Anonymous


Agathenta 12/16/2023 1:36:00 PM

q35 should be a
Anonymous


MD. SAIFUL ISLAM 6/22/2023 5:21:00 AM

sap c_ts450_2021
Anonymous


Satya 7/24/2023 3:18:00 AM

nice questions
UNITED STATES


sk 5/13/2023 2:10:00 AM

ecellent materil for unserstanding
INDIA


Gerard 6/29/2023 11:14:00 AM

good so far
Anonymous


Limbo 10/9/2023 3:08:00 AM

this is way too informative
BOTSWANA


Tejasree 8/26/2023 1:46:00 AM

very helpfull
UNITED STATES


Yolostar Again 10/12/2023 3:02:00 PM

q.189 - answers are incorrect.
Anonymous


Shikha Bakra 9/10/2023 5:16:00 PM

awesome job in getting these questions
AUSTRALIA


Kevin 10/20/2023 2:01:00 AM

i cant find aws certified practitioner clf-c01 exam in aws website but i found aws certified practitioner clf-c02 exam. can everyone please verify the difference between the two clf-c01 and clf-c02? thank you
UNITED STATES


D Mario 6/19/2023 10:38:00 PM

grazie mille. i got a satisfactory mark in my exam test today because of this exam dumps. sorry for my english.
ITALY


Bharat Kumar Saraf 10/31/2023 4:36:00 AM

some of the answers are incorrect. need to be reviewed.
HONG KONG


JP 7/13/2023 12:21:00 PM

so far so good
Anonymous


Kiky V 8/8/2023 6:32:00 PM

i am really liking it
Anonymous


trying 7/28/2023 12:37:00 PM

thanks good stuff
UNITED STATES


exampei 10/4/2023 2:40:00 PM

need dump c_tadm_23
Anonymous


Eman Sawalha 6/10/2023 6:18:00 AM

next time i will write a full review
GREECE


johnpaul 11/15/2023 7:55:00 AM

first time using this site
ROMANIA


omiornil@gmail.com 7/25/2023 9:36:00 AM

please sent me oracle 1z0-1105-22 pdf
BANGLADESH


John 8/29/2023 8:59:00 PM

very helpful
Anonymous


Kvana 9/28/2023 12:08:00 PM

good info about oml
UNITED STATES


Checo Lee 7/3/2023 5:45:00 PM

very useful to practice
UNITED STATES


dixitdnoh@gmail.com 8/27/2023 2:58:00 PM

this website is very helpful.
UNITED STATES