The enterprise goal titled "Optimization of Business Process Costs" is aligned to which balanced scorecard (BSC) dimension?
Answer(s): C
The enterprise goal titled "Optimization of Business Process Costs" is aligned to the internal dimension of the balanced scorecard (BSC). The internal dimension focuses on the efficiency and effectiveness of the business processes that deliver value to customers and stakeholders. Optimization of business process costs is one of the 17 generic enterprise goals defined by COBIT that supports the internal dimension.12
COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
What is the focus of an enterprise that has a cost leadership strategy design factor?
The focus of an enterprise that has a cost leadership strategy design factor is short-term cost minimization. A cost leadership strategy is a competitive strategy that aims to achieve lower costs than competitors by offering standardized products or services at low prices. A cost leadership strategy design factor affects how an enterprise designs its governance system, as it implies a focus on operational efficiency, process automation, economies of scale, outsourcing, etc. An enterprise that has a cost leadership strategy design factor would prioritize short-term cost minimization over long-term cost optimization or medium-term cost equalization.12
COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution
Within the COBIT goals cascade, stakeholder drivers are transformed into:
Answer(s): A
Within the COBIT goals cascade, stakeholder drivers are transformed into the enterprise's actionable strategy. The COBIT goals cascade is a mechanism that helps enterprises to align their governance objectives with their stakeholder needs. It consists of four levels: stakeholder drivers, enterprise goals, alignment goals, and governance and management objectives. Stakeholder drivers are the needs or expectations of the internal or external stakeholders of the enterprise. Enterprise goals are the specific targets or outcomes that the enterprise sets to achieve its vision and mission. Alignment goals are the intermediate goals that link the enterprise goals with the governance and management objectives. Governance and management objectives are the desired outcomes of the governance system for information and technology. Stakeholder drivers are transformed into enterprise goals through a process of analysis, prioritization, and validation. Enterprise goals form the basis of the enterprise's actionable strategy.12
COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System
Which of the following MUST be defined before determining alignment goals?
Answer(s): B
Stakeholder drivers and needs must be defined before determining alignment goals. Stakeholder drivers and needs are the requirements or expectations of the internal or external stakeholders of the enterprise, such as customers, employees, shareholders, regulators, etc. Alignment goals are the intermediate goals that link the enterprise goals with the governance and management objectives. Alignment goals are derived from the stakeholder drivers and needs, and they reflect how information and technology can support the enterprise strategy and objectives. Therefore, stakeholder drivers and needs must be defined before alignment goals can be determined.12
Time-to-market is a market that is directly related to which of the following enterprise goals?
Time-to-market is a market factor that is directly related to the enterprise goal of portfolio of competitive products and services. Time-to-market is the measure of how quickly an enterprise can deliver new or improved products or services to its customers. It affects the competitiveness, profitability, and customer satisfaction of the enterprise. Portfolio of competitive products and services is one of the 17 generic enterprise goals defined by COBIT that describes the desired outcome of providing products or services that meet customer needs and expectations, and that are superior to those offered by competitors.13
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