A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)
Answer(s): B,D
Deactivate the user’s key fobs for door access Key fobs (or badges) grant physical access to offices, server rooms, or secure areas. Disabling them prevents the former employee from entering the premises once their employment ends.Suspend the user’s email account Email is often the gateway to corporate resources (password resets, sensitive communications, file sharing). Suspending the account immediately stops any further logins, prevents unauthorized access to archived emails, and blocks potential misuse.
A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?
Answer(s): D
Preboot Execution Environment (PXE) allows new computers to boot over the network by pulling a boot image from a PXE server. This lets you automatically deploy baseline images as machines power on and receive their network-based boot instructions, without relying on local media like USB drives or ISOs.
A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?
Answer(s): B
As spreadsheets grow in size and complexity, they demand more system memory to load and manipulate data. If the file becomes so large that the available RAM is insufficient, the application may fail to open it. Adding more RAM gives the spreadsheet software the resources it needs to load and work with the expanded dataset.
A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?
When uninstalling and reinstalling network-based software like a VPN client, orphaned or “ghost” adapters can linger in the system, especially if they’re no longer visible in Device Manager. Removing these hidden adapters clears the path for the updated client software to recreate its virtual network interface without conflict.
Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a secure network segment?
Answer(s): C
When a subnet does not offer DHCP, workstations cannot automatically obtain IP configuration. Supplying help desk technicians with the correct static IP address, subnet mask, gateway, and DNS ensures the newly deployed machines can communicate on the secure network segment without relying on DHCP.
A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?
A credential manager encrypts and stores multiple credentials behind a single master password. Ensuring that this master password is strong and kept secure is critical; if it’s compromised, all stored credentials become vulnerable.
Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?
Modern authenticator apps (such as Microsoft Authenticator or Google Authenticator with push capability) can send a push notification to the user’s registered device. The user approves or denies the login request via the notification, providing a quick and secure second factor for authentication.
A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)
Answer(s): C,D
RDP (Remote Desktop Protocol): Allows the user to connect to and control the Windows PC’s desktop environment from home.VPN (Virtual Private Network): Establishes a secure tunnel into the office network so the user’s home device can reach the Windows PC before initiating the RDP session.
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