820-605 Certification Exam Questions with AI Explanations

QUESTION: 21

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face- to-face communications.
Which adoption barrier will the customer encounter?

technical barrier
cultural barrier
product barrier
cost barrier

Answer(s): A

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QUESTION: 22

What is the best reason for documenting your customer's success?

To provide awareness of the value achieved by the customer's purchased solution
To establish KPI's that measure the success of your company's business
To document roles and responsibilities for your project management
To provide expansion opportunities for your sales team

Answer(s): B

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QUESTION: 23

DRAG DROP (Drag and Drop is not supported).

Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

See Explanation section for answer.

Answer(s): A

Explanation:

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QUESTION: 24

Which two results of a successful customer onboarding stage are the most important? (Choose two.)

organization chart discussed
account relationships identified
desired business outcomes discussed
stakeholders identified
network diagrams discussed

Answer(s): C,D

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QUESTION: 25

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

Quarterly Success Review build and delivery
service introduction to confirm that they know how to submit service issues at the go live
initial user group identified and their use cases confirmed
customer's stakeholders and their business outcomes
additional features that will align with the business outcomes

Answer(s): B

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Cisco Customer Success Manager (CSM) 820-605 Dumps in PDF

Free Cisco 820-605 Real Questions (page: 26)

QUESTION: 21

QUESTION: 22

QUESTION: 23

Explanation:

QUESTION: 24

QUESTION: 25