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  1. Home
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  3. 100-140

Cisco 100-140 Exam (page: 2)
Cisco Certified Support Technician (CCST) IT Support
Updated on: 31-Mar-2026

Viewing Page 2 of 7
100-140 PDF 73 Questions

DRAG DROP (Drag and Drop is not supported)
Move the interface types from the list on the left to their representations in the image on the right.
You will not use all interface types in the list.
Note: You will receive partial credit for each correct response.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:



DRAG DROP (Drag and Drop is not supported)
A user calls with questions about the type of display they should purchase for their new home office. You need to provide them with an explanation of the characteristics of the various video interfaces available.

To answer, move each video interface on the left to its description on the right.
Note: You will receive partial credit for each correct response.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:



HOTSPOT (Drag and Drop is not supported)
A customer has the following issue:
I cannot access files from my external disk drive on my Windows 10 laptop. The disk drive is not listed in Windows Explorer. I can access the files just fine on my other laptop that has the same operating system and drivers installed.
You need to assist the customer in solving this problem. For each action select Yes if it might solve the problem and No if it will not solve the problem.
Note: You will receive partial credit for each correct selection.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:



DRAG DROP (Drag and Drop is not supported)
A customer purchased a new motherboard for a desktop computer. The customer needs help installing the correct components. The customer sends you a picture of the motherboard, which is shown in the answer area.
You need to assist the customer in identifying the installation location of three components. To answer, move the appropriate components from the list on the left to the correct locations on the right. You may use each component once more than once, or not at all.
Note: You will receive partial credit for each correct response.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:



HOTSPOT (Drag and Drop is not supported)

A customer cannot scan documents and pictures to a Windows laptop.
When you open Device Manager, you see the 600dpi scanner listed under Other devices, as shown in the image.



Evaluate the image and answer the questions by selecting the correct option from each drop-down list.

Note: You will receive partial credit for each correct selection.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:



You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working.
Which action should you tell the user to perform first?

  1. Check cables for connectivity.
  2. Check the screen resolution of webcam.
  3. Update the webcam driver software.
  4. Rollback the webcam driver software.

Answer(s): A

Explanation:

The first step in hardware troubleshooting is to check physical connections. Even if no software changes occurred, a loose or disconnected cable can cause devices like webcams to stop working. Software-based steps like updating or rolling back drivers come afterward if the physical connection is intact.



HOTSPOT (Drag and Drop is not supported)
You are adding a new solid state drive (SSD) to a customer's desktop computer. You need to follow safety procedures to prevent electrical shock and electrostatic discharge. Complete the sentences by selecting the correct option from each drop-down list.
Note: You will receive partial credit for each correct selection.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:



Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

  1. Disconnect and reconnect from the power source.
  2. Boot the computer in safe mode.
  3. Update the device driver software.
  4. Place the desktop in locked/sleep mode.

Answer(s): C

Explanation:

A printer driver failure indicates the software component that enables the OS to communicate with the printer is missing or corrupt. Updating (or reinstalling) the device driver software restores proper communication and resolves the issue.



Viewing Page 2 of 7



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